Surface Pen or Multi-touch not working after Fall Creators update is installed on Surface Pro 4 or Surface Book

Anonymous
2017-10-20T17:33:35+00:00

After installing the new fall creator update, my surface pro 4 pen no longer writes, erases or interacts with the screen at all. All the buttons function normally. I used the Microsoft diagnostic trouble tree which had me replace batteries re-install the device, which did nothing. Is anyone else having this issue after the Fall Creator update installed, and if so do you have a solution? Thanks.

Surface | Accessories | Surface Pen

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Anonymous
2017-12-08T02:31:30+00:00

Hi everyone,

Today, we released an update to the Intel® Precise Touch driver (Intel Corporation – HIDClass – 1.2.0.99). This driver resolves an issue where after Surface Pro 4 or Surface Book wakes from sleep, the touch driver will no longer respond to multi-touch input (like pinch to zoom) or the pen does not write.

We recommend that you install the latest updates to keep your Surface performing its best. You can get updates now by checking Settings > Update & Security > Windows Update.

You can find the details of the latest update on our Surface update history page.

Greg

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  1. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2017-10-31T19:09:27+00:00

    You can try going to

    https://www.microsoft.com/en-us/download/details.aspx?id=49497

    and download and install SurfaceBook_Win10_16299_1705000_1.msi and reboot twice

    afterwards.

    there is a separate issue with Windows Hello in general that I'm told they are

    working on and a fix is supposed to show up in November (probably patch

    Tuesday).

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  2. Anonymous
    2017-10-31T20:29:42+00:00

    Yes this was extreamly helpful but now after a couple of minutes after i attempted to fix the problem the pen stopped writting again. Is there another tip that someone might know to make the pen work?

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  3. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2017-11-01T10:05:29+00:00

    I've sent email to an internal contact about this issue.

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