Surface Pen or Multi-touch not working after Fall Creators update is installed on Surface Pro 4 or Surface Book

Anonymous
2017-10-20T17:33:35+00:00

After installing the new fall creator update, my surface pro 4 pen no longer writes, erases or interacts with the screen at all. All the buttons function normally. I used the Microsoft diagnostic trouble tree which had me replace batteries re-install the device, which did nothing. Is anyone else having this issue after the Fall Creator update installed, and if so do you have a solution? Thanks.

Surface | Accessories | Surface Pen

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Anonymous
2017-12-08T02:31:30+00:00

Hi everyone,

Today, we released an update to the Intel® Precise Touch driver (Intel Corporation – HIDClass – 1.2.0.99). This driver resolves an issue where after Surface Pro 4 or Surface Book wakes from sleep, the touch driver will no longer respond to multi-touch input (like pinch to zoom) or the pen does not write.

We recommend that you install the latest updates to keep your Surface performing its best. You can get updates now by checking Settings > Update & Security > Windows Update.

You can find the details of the latest update on our Surface update history page.

Greg

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  1. Anonymous
    2017-10-28T08:51:10+00:00

    My surface book is only 2 weeks old so don't think the pen battery should have failed yet?

    The buttons all work but the stylus doesn't?

    Any suggestions?

    **Moved by moderator from Surface/Surface Book/Display and screen**

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  2. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2017-10-28T10:26:33+00:00

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  3. Anonymous
    2017-10-28T11:45:47+00:00

    My pen has a similar problem: After the creator update, this blue spinning busy ring appears whenever I use the pen on the surface? Plus, the keyboard isn't on par with how it used to work.

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  4. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2017-10-28T11:57:08+00:00

    does pinch to zoom fail as well? others report that  disabling/enabling the

    "Intel(R) Precise Touch Device" made both the pen and the multi-touch working

    again.

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