Surface Pen or Multi-touch not working after Fall Creators update is installed on Surface Pro 4 or Surface Book

Anonymous
2017-10-20T17:33:35+00:00

After installing the new fall creator update, my surface pro 4 pen no longer writes, erases or interacts with the screen at all. All the buttons function normally. I used the Microsoft diagnostic trouble tree which had me replace batteries re-install the device, which did nothing. Is anyone else having this issue after the Fall Creator update installed, and if so do you have a solution? Thanks.

Surface | Accessories | Surface Pen

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Anonymous
2017-12-08T02:31:30+00:00

Hi everyone,

Today, we released an update to the Intel® Precise Touch driver (Intel Corporation – HIDClass – 1.2.0.99). This driver resolves an issue where after Surface Pro 4 or Surface Book wakes from sleep, the touch driver will no longer respond to multi-touch input (like pinch to zoom) or the pen does not write.

We recommend that you install the latest updates to keep your Surface performing its best. You can get updates now by checking Settings > Update & Security > Windows Update.

You can find the details of the latest update on our Surface update history page.

Greg

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  1. Anonymous
    2017-12-09T03:42:50+00:00

    Yes, MS forums is sometimes 'laggy' when writing posts using MS Edge.

    It's years I no more expect teams at MS to talk to each other, and I don't think Satya's way to 'cut branches' is to solve the issue...

    The drivers issues this post is about just never should have existed. The 'laggy' experience is just another sample.

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  2. Anonymous
    2017-12-09T03:31:58+00:00

    Hi MartinHogarth,

    Just tested your scenario, using or not "tablet mode" : both cases did not have any issue.

    Have you got all the drivers updated ? I had a partial update from Windows Update (still not working after that) and had to download the msi for full install.

    A precision to MS guys : yes I was far over 40% on battery (was 100% both & plugged-in) when searched for updates thru WU. Also tried to reboot and ask WU to search again.

    Regards

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  3. Anonymous
    2017-12-09T02:58:04+00:00

    Hi there,

    At the end got to download the MSI to get the update, as WU seems not motivated in delivering it to me.

    Setup goes right and as far as tonight it seems ok (1 day without issue ! WOW)

    Had to delete then pair again the pen just after the update.

    Nice to see nVidia driver updated too ;)

    What about Intel GPU driver now? Edge experience feels more fluent with same proc and last driver (compared on another device, usually not running as fluently as Surface Book).

    See you soon in other threads.

    Regards

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  4. Anonymous
    2017-12-08T23:54:58+00:00

    Yes, the driver is available for Surface Book. I see that you tried to manually download the package via the MSI. It appears you may be using the wrong one. You will want to use the SurfaceBook_Win10_16299_1710000_0.msi package. This is the current package that is for the Fall Creators Update (which is OS build 16299). You can stay up to date with when these packages are updated via our Surface Blog for IT Pros page.

    For others, if you are continuing to see an issue after installing the update from Windows Update, please report back on what version of the Intel Precise Touch driver you now have installed [this is found under Human Interface Devices in Device Manager] and confirm that you have completed a restart to finalize the installation.

    Thanks,

    Greg

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