Surface Pen or Multi-touch not working after Fall Creators update is installed on Surface Pro 4 or Surface Book

Anonymous
2017-10-20T17:33:35+00:00

After installing the new fall creator update, my surface pro 4 pen no longer writes, erases or interacts with the screen at all. All the buttons function normally. I used the Microsoft diagnostic trouble tree which had me replace batteries re-install the device, which did nothing. Is anyone else having this issue after the Fall Creator update installed, and if so do you have a solution? Thanks.

Surface | Accessories | Surface Pen

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2017-12-08T02:31:30+00:00

Hi everyone,

Today, we released an update to the Intel® Precise Touch driver (Intel Corporation – HIDClass – 1.2.0.99). This driver resolves an issue where after Surface Pro 4 or Surface Book wakes from sleep, the touch driver will no longer respond to multi-touch input (like pinch to zoom) or the pen does not write.

We recommend that you install the latest updates to keep your Surface performing its best. You can get updates now by checking Settings > Update & Security > Windows Update.

You can find the details of the latest update on our Surface update history page.

Greg

Was this answer helpful?

20+ people found this answer helpful.
0 comments

260 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2017-10-26T15:57:43+00:00

    Good find! Exactly the same here, disabling/enabling the "Intel(R) Precise Touch Device"****made both the pen and the multi-touch working again.

    Let's wait for Microsoft to releas an update very soon. I am in the lucky postion I still can send back my Surface Book within 14 days. :)

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2017-10-26T12:33:29+00:00

    I think you have only 10 days to be able to rollback to the previous version.

    My Surface Book pen is working like a charm after the rollback, so it's definitely something with the upgrade process to the latest version.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2017-10-26T12:30:12+00:00

    there is another post that said

    "I found that another symptom of the issue is that multi-touch stops working

    (e.g. you can no longer pinch to zoom)

    Not really a solution, more of a hint as to the issue: I found that when this

    occurs disabling/enabling the "Intel(R) Precise Touch Device" (under Human

    Interface Devices in Device Manager) does get it to work again."

    can you tell me if this kludge works for you? not a solution but a clue. I've

    already emailed an internal contact, but the more data I have, the better.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2017-10-26T11:51:24+00:00

    I do have a Surface Book, Barb. Thank you.

    Was this answer helpful?

    0 comments