Surface Pen or Multi-touch not working after Fall Creators update is installed on Surface Pro 4 or Surface Book

Anonymous
2017-10-20T17:33:35+00:00

After installing the new fall creator update, my surface pro 4 pen no longer writes, erases or interacts with the screen at all. All the buttons function normally. I used the Microsoft diagnostic trouble tree which had me replace batteries re-install the device, which did nothing. Is anyone else having this issue after the Fall Creator update installed, and if so do you have a solution? Thanks.

Surface | Accessories | Surface Pen

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Anonymous
2017-12-08T02:31:30+00:00

Hi everyone,

Today, we released an update to the Intel® Precise Touch driver (Intel Corporation – HIDClass – 1.2.0.99). This driver resolves an issue where after Surface Pro 4 or Surface Book wakes from sleep, the touch driver will no longer respond to multi-touch input (like pinch to zoom) or the pen does not write.

We recommend that you install the latest updates to keep your Surface performing its best. You can get updates now by checking Settings > Update & Security > Windows Update.

You can find the details of the latest update on our Surface update history page.

Greg

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  1. Anonymous
    2017-10-28T16:53:01+00:00

    Thank you!  It worked!.

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  2. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2017-10-28T16:39:57+00:00

    if you are browsing the web, if you use two fingers on the screen, you should be able to expand and contract the size of the type/images, etc.

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  3. Anonymous
    2017-10-28T16:38:36+00:00

    Hi, thanks for the reply.

    How do I use pinch to Zoom? i'm still getting used to the machine.

    All I know is the pen worked before the update. The update turned the Bluetooth off too and I hoped that was the problem. Turned it back on but the stylus doesn't work.

    How do I disable the precise touch device?

    Thanks

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  4. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2017-10-28T11:59:36+00:00

    does pinch to zoom fail as well? others have found that going into device

    manager and disabling/enabling the "Intel(R) Precise Touch Device" made both the

    pen and the multi-touch work again.

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