Surface Pen or Multi-touch not working after Fall Creators update is installed on Surface Pro 4 or Surface Book

Anonymous
2017-10-20T17:33:35+00:00

After installing the new fall creator update, my surface pro 4 pen no longer writes, erases or interacts with the screen at all. All the buttons function normally. I used the Microsoft diagnostic trouble tree which had me replace batteries re-install the device, which did nothing. Is anyone else having this issue after the Fall Creator update installed, and if so do you have a solution? Thanks.

Surface | Accessories | Surface Pen

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Anonymous
2017-12-08T02:31:30+00:00

Hi everyone,

Today, we released an update to the Intel® Precise Touch driver (Intel Corporation – HIDClass – 1.2.0.99). This driver resolves an issue where after Surface Pro 4 or Surface Book wakes from sleep, the touch driver will no longer respond to multi-touch input (like pinch to zoom) or the pen does not write.

We recommend that you install the latest updates to keep your Surface performing its best. You can get updates now by checking Settings > Update & Security > Windows Update.

You can find the details of the latest update on our Surface update history page.

Greg

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  1. Anonymous
    2017-10-29T22:39:34+00:00

    Thank you so much! This seems to have worked. :)

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  2. Anonymous
    2017-10-29T20:02:53+00:00

    After the recent Windows 10 fall update, whenever i put my computer to hibernate or sleep, the pen seems to stop working afterwards. only a full system restart fixes it. How do i fix this?

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  3. Anonymous
    2017-10-29T17:56:52+00:00

    Open the settings screen.  Do a search for device manager -- this is the only way I could find it.  Click on device manager if a list comes up.  Then a long list of device categories will come up.  Click on human interface devices and in this list toward

    the bottom you will see intel precise touch device.  Disabling/enabling worked for me.   Kathy in Cincinnati

    Yes, that worked!  Exactly where I found it.   Thanks for the good info.

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  4. Anonymous
    2017-10-29T16:01:42+00:00

    Open the settings screen.  Do a search for device manager -- this is the only way I could find it.  Click on device manager if a list comes up.  Then a long list of device categories will come up.  Click on human interface devices and in this list toward the bottom you will see intel precise touch device.  Disabling/enabling worked for me.   Kathy in Cincinnati

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