Surface Pen or Multi-touch not working after Fall Creators update is installed on Surface Pro 4 or Surface Book

Anonymous
2017-10-20T17:33:35+00:00

After installing the new fall creator update, my surface pro 4 pen no longer writes, erases or interacts with the screen at all. All the buttons function normally. I used the Microsoft diagnostic trouble tree which had me replace batteries re-install the device, which did nothing. Is anyone else having this issue after the Fall Creator update installed, and if so do you have a solution? Thanks.

Surface | Accessories | Surface Pen

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Anonymous
2017-12-08T02:31:30+00:00

Hi everyone,

Today, we released an update to the Intel® Precise Touch driver (Intel Corporation – HIDClass – 1.2.0.99). This driver resolves an issue where after Surface Pro 4 or Surface Book wakes from sleep, the touch driver will no longer respond to multi-touch input (like pinch to zoom) or the pen does not write.

We recommend that you install the latest updates to keep your Surface performing its best. You can get updates now by checking Settings > Update & Security > Windows Update.

You can find the details of the latest update on our Surface update history page.

Greg

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  1. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2017-10-30T20:14:33+00:00

    (This has been sent in as a bug as well.)

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  2. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2017-10-30T20:14:00+00:00

    Did you install the Fall Creators Update and then see this issue? Does pinch to zoom fail as well when in this condition? others have found that going into device manager and disabling/enabling the "Intel(R) Precise Touch Device" in device manager made both the pen and the multi-touch work again.

    To do this: Open device manager (type devmgr in the Cortana/Search box lower left), Click on human interface devices to expand it and it should be near the bottom of the list.

    I hope this solves your problem, please mark as answer if it does.

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  3. Anonymous
    2017-10-30T20:09:47+00:00

    I have had my surface Book for several months.  All was working fine until this morning.

    The pen won't write, but the buttons work.

    The screen responds to touch, but the 2-finger pinch doesn't work.

    Is there a setting that has somehow been changed that affects both of these?

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  4. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2017-10-30T11:04:11+00:00

    Does pinch to zoom fail as well when in this condition? others have found that

    going into device manager and disabling/enabling the "Intel(R) Precise Touch

    Device" in device manager made both the pen and the multi-touch work again. Open

    device manager,  Click on human interface devices to expand it and it should be

    near the bottom of the list.

    Was this answer helpful?

    0 comments