Surface Pen or Multi-touch not working after Fall Creators update is installed on Surface Pro 4 or Surface Book

Anonymous
2017-10-20T17:33:35+00:00

After installing the new fall creator update, my surface pro 4 pen no longer writes, erases or interacts with the screen at all. All the buttons function normally. I used the Microsoft diagnostic trouble tree which had me replace batteries re-install the device, which did nothing. Is anyone else having this issue after the Fall Creator update installed, and if so do you have a solution? Thanks.

Surface | Accessories | Surface Pen

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Anonymous
2017-12-08T02:31:30+00:00

Hi everyone,

Today, we released an update to the Intel® Precise Touch driver (Intel Corporation – HIDClass – 1.2.0.99). This driver resolves an issue where after Surface Pro 4 or Surface Book wakes from sleep, the touch driver will no longer respond to multi-touch input (like pinch to zoom) or the pen does not write.

We recommend that you install the latest updates to keep your Surface performing its best. You can get updates now by checking Settings > Update & Security > Windows Update.

You can find the details of the latest update on our Surface update history page.

Greg

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  1. Anonymous
    2018-01-01T10:29:37+00:00

    Hi Greg

    Can You please tell me how to check if the new driver was installed on my Surface Pro 4.

    I do not see it in instalation history. Also manual instalation how to would be welcome.

    Many thanks

    Happy New Year

    Maciek

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  2. Anonymous
    2017-12-17T13:40:19+00:00

    Thanks Barb,

    Good workaround

    Olivier

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  3. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2017-12-12T10:51:56+00:00

    that is the latest. agree that the naming convention is very confusing.

    > I assume I should get this one:  SurfaceBook_Win10_16299_1710000_0.msi? (Which does it has to be that complicated? Couldn't they name the files "FallCreatorsUpdate.msi" and "CreatesUpdate.msi"?)

    rote:

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  4. Anonymous
    2017-12-11T23:54:36+00:00

    I didn't notice the download page had been updated. I am downloading the msi package now.

    Since I'm running the Fall Creators Update I assume I should get this one:  SurfaceBook_Win10_16299_1710000_0.msi? (Which does it has to be that complicated? Couldn't they name the files "FallCreatorsUpdate.msi" and "CreatesUpdate.msi"?)

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