Surface Pen or Multi-touch not working after Fall Creators update is installed on Surface Pro 4 or Surface Book

Anonymous
2017-10-20T17:33:35+00:00

After installing the new fall creator update, my surface pro 4 pen no longer writes, erases or interacts with the screen at all. All the buttons function normally. I used the Microsoft diagnostic trouble tree which had me replace batteries re-install the device, which did nothing. Is anyone else having this issue after the Fall Creator update installed, and if so do you have a solution? Thanks.

Surface | Accessories | Surface Pen

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Anonymous
2017-12-08T02:31:30+00:00

Hi everyone,

Today, we released an update to the Intel® Precise Touch driver (Intel Corporation – HIDClass – 1.2.0.99). This driver resolves an issue where after Surface Pro 4 or Surface Book wakes from sleep, the touch driver will no longer respond to multi-touch input (like pinch to zoom) or the pen does not write.

We recommend that you install the latest updates to keep your Surface performing its best. You can get updates now by checking Settings > Update & Security > Windows Update.

You can find the details of the latest update on our Surface update history page.

Greg

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  1. Anonymous
    2017-11-02T11:09:02+00:00

    Yes disabling/enabling the "Intel(R) Precise Touch Device" in device manager made them work again thank you very much.

    but I have to wait and see if they will still be working after an hour or 2 unlike the restarting which fix the issue for just an hour.

    thanks for your fast response.

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  2. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2017-11-02T11:04:37+00:00

    (I see that multi touch is failing - which IS pinch to zoom, so I'm pretty sure this is your issue).

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  3. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2017-11-02T11:03:52+00:00

    Does pinch to zoom fail as well when in this condition? others have found that going into device manager and disabling/enabling the "Intel(R) Precise Touch Device" in device manager made both the pen and the multi-touch work again. Open device manager, Click on human interface devices to expand it and it should be near the bottom of the list.

    We've heard that the problem returns after a while, but the above work around is probably better than rebooting.

    This has been reported to Surface Engineering and we are awaiting information on when there will be a fix, so for now, the above is the best work around we have.

    I hope this helps, please mark as answer if it is of assistance.

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  4. Anonymous
    2017-11-02T11:00:22+00:00

    Hello,

    so after updating my Surface book w/ performance base to the Fall creators update I have noticed that the surface pen isn't writing or erasing but the button on the surface pen is working fine and I noticed that the multi touch isn't working too.

    when I restart my surface book they work just fine for an hour or 2 but then they go back to not working anymore.

    so I was wondering is there anyway to fix the problem because I use the surface pen quit alot actually and I find it really useful for college students like me.

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