Surface Pen or Multi-touch not working after Fall Creators update is installed on Surface Pro 4 or Surface Book

Anonymous
2017-10-20T17:33:35+00:00

After installing the new fall creator update, my surface pro 4 pen no longer writes, erases or interacts with the screen at all. All the buttons function normally. I used the Microsoft diagnostic trouble tree which had me replace batteries re-install the device, which did nothing. Is anyone else having this issue after the Fall Creator update installed, and if so do you have a solution? Thanks.

Surface | Accessories | Surface Pen

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Anonymous
2017-12-08T02:31:30+00:00

Hi everyone,

Today, we released an update to the Intel® Precise Touch driver (Intel Corporation – HIDClass – 1.2.0.99). This driver resolves an issue where after Surface Pro 4 or Surface Book wakes from sleep, the touch driver will no longer respond to multi-touch input (like pinch to zoom) or the pen does not write.

We recommend that you install the latest updates to keep your Surface performing its best. You can get updates now by checking Settings > Update & Security > Windows Update.

You can find the details of the latest update on our Surface update history page.

Greg

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  1. Anonymous
    2017-11-17T08:33:22+00:00

    How do I activate pinch to zoom on Surface. It is showing on but does not zoom

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  2. Anonymous
    2017-11-16T22:36:41+00:00

    Hi Sean,

    See my reply on November 14 to Barb Bowman's post.  It's not a PowerShell script but a batch file.  Still seems to automate the process enough for me.  Perhaps it will work for you, too.

    Angus

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  3. Anonymous
    2017-11-16T18:49:50+00:00

    This was the most helpful advice 

    Open device manager,  Click on human interface devices to expand it and it stop and restart this service: Intel(R) Precise Touch Device

    now if someone has a quick Power Shell script for this we are good to go until MSFT fixes it for real. 

    Thank you

    Sean

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  4. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2017-11-16T12:02:10+00:00

    This has impacted customers after installing the Fall Creators Update. Does

    pinch to zoom fail as well when in this condition? others have found that going

    into device manager and disabling/enabling the "Intel(R) Precise Touch Device"

    in device manager made both the pen and the multi-touch work again. Less

    disruptive than restarting. And the problem will probably re-occur.

    Open device manager,  Click on human interface devices to expand it and it

    should be near the bottom of the list. This is a temporary fix and the issue may

    return, but for now, it is the only work around. Engineering asked that anyone

    afflicted with this use the Feedback Hub App to send in a bug while in the bad

    state before disabling/re-enabling so that they can get the logs.

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