Surface Pen or Multi-touch not working after Fall Creators update is installed on Surface Pro 4 or Surface Book

Anonymous
2017-10-20T17:33:35+00:00

After installing the new fall creator update, my surface pro 4 pen no longer writes, erases or interacts with the screen at all. All the buttons function normally. I used the Microsoft diagnostic trouble tree which had me replace batteries re-install the device, which did nothing. Is anyone else having this issue after the Fall Creator update installed, and if so do you have a solution? Thanks.

Surface | Accessories | Surface Pen

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Anonymous
2017-12-08T02:31:30+00:00

Hi everyone,

Today, we released an update to the Intel® Precise Touch driver (Intel Corporation – HIDClass – 1.2.0.99). This driver resolves an issue where after Surface Pro 4 or Surface Book wakes from sleep, the touch driver will no longer respond to multi-touch input (like pinch to zoom) or the pen does not write.

We recommend that you install the latest updates to keep your Surface performing its best. You can get updates now by checking Settings > Update & Security > Windows Update.

You can find the details of the latest update on our Surface update history page.

Greg

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  1. Anonymous
    2018-03-27T12:26:26+00:00

    Microsoft stopped selling these SP4's months ago and is now only selling the

    newer Surface Pro 2017. It is likely that the device sat on a shelf somewhere

    for months and months and the battery ran down. I'd send it back for full refund

    and buy the newer Surface Peo 2017.

    Sorry, in my frustration I mistyped. I have a new Surface Book 2 15". Gave up last night, and at work this morning, same thing, the button works and nothing else. Very very frustrating!

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  2. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2018-03-27T10:13:41+00:00

    Microsoft stopped selling these SP4's months ago and is now only selling the

    newer Surface Pro 2017. It is likely that the device sat on a shelf somewhere

    for months and months and the battery ran down. I'd send it back for full refund

    and buy the newer Surface Peo 2017.

    > The battery certainly shouldn't be dead since it just came out of the box! I've rebooted, I've stopped and started the device. My next move may be to box up the computer and send it back.

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  3. Anonymous
    2018-03-27T01:19:29+00:00

    I got a brand new shiny Surface Pro 4 today, and after using the pen for about 20 minutes, it quit working. Just like everyone describes here. Buttons work but nothing else. I know that it's been updated. The battery certainly shouldn't be dead since it just came out of the box! I've rebooted, I've stopped and started the device. My next move may be to box up the computer and send it back. When is Microsoft planning to fix this buggy thing?

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  4. Anonymous
    2018-01-08T09:44:25+00:00

    I installed the drivers a few days ago...

    before christmas i guess and it still works fine (tested the zoom and pen as i wrote the Replay ;) ).

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