Surface Pen or Multi-touch not working after Fall Creators update is installed on Surface Pro 4 or Surface Book

Anonymous
2017-10-20T17:33:35+00:00

After installing the new fall creator update, my surface pro 4 pen no longer writes, erases or interacts with the screen at all. All the buttons function normally. I used the Microsoft diagnostic trouble tree which had me replace batteries re-install the device, which did nothing. Is anyone else having this issue after the Fall Creator update installed, and if so do you have a solution? Thanks.

Surface | Accessories | Surface Pen

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Anonymous
2017-12-08T02:31:30+00:00

Hi everyone,

Today, we released an update to the Intel® Precise Touch driver (Intel Corporation – HIDClass – 1.2.0.99). This driver resolves an issue where after Surface Pro 4 or Surface Book wakes from sleep, the touch driver will no longer respond to multi-touch input (like pinch to zoom) or the pen does not write.

We recommend that you install the latest updates to keep your Surface performing its best. You can get updates now by checking Settings > Update & Security > Windows Update.

You can find the details of the latest update on our Surface update history page.

Greg

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  1. Anonymous
    2017-12-09T08:03:09+00:00

    Hi MartinHogarth,

    Just tested your scenario, using or not "tablet mode" : both cases did not have any issue.

    Have you got all the drivers updated ? I had a partial update from Windows Update (still not working after that) and had to download the msi for full install.

    A precision to MS guys : yes I was far over 40% on battery (was 100% both & plugged-in) when searched for updates thru WU. Also tried to reboot and ask WU to search again.

    Regards

    Thanks for your support.  I installed drivers through Windows update and did a reboot from fresh.  This didn't resolve the issues on the day the intel drivers were released.  However, last night I received several firmware updates (released yesterday to me anyway) so perhaps there is mileage in these.  Fingers crossed this resolved my problem.  

    Best regards

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  2. Anonymous
    2017-12-09T07:03:49+00:00

    Yes, it is disappointing. Seems like plain carelessness. I had myself nearly convinced to order a SB2 with a Surface dial. When the problems from the update 'surfaced' I decided that would be unwise; if the pen is so difficult to get right, what chance would there be that the dial would be usable. And I couldn't in good conscience sell my SB1 to someone while it's in this state.

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  3. Anonymous
    2017-12-09T03:42:50+00:00

    Yes, MS forums is sometimes 'laggy' when writing posts using MS Edge.

    It's years I no more expect teams at MS to talk to each other, and I don't think Satya's way to 'cut branches' is to solve the issue...

    The drivers issues this post is about just never should have existed. The 'laggy' experience is just another sample.

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  4. Anonymous
    2017-12-09T03:31:58+00:00

    Hi MartinHogarth,

    Just tested your scenario, using or not "tablet mode" : both cases did not have any issue.

    Have you got all the drivers updated ? I had a partial update from Windows Update (still not working after that) and had to download the msi for full install.

    A precision to MS guys : yes I was far over 40% on battery (was 100% both & plugged-in) when searched for updates thru WU. Also tried to reboot and ask WU to search again.

    Regards

    Was this answer helpful?

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