Surface Pen or Multi-touch not working after Fall Creators update is installed on Surface Pro 4 or Surface Book

Anonymous
2017-10-20T17:33:35+00:00

After installing the new fall creator update, my surface pro 4 pen no longer writes, erases or interacts with the screen at all. All the buttons function normally. I used the Microsoft diagnostic trouble tree which had me replace batteries re-install the device, which did nothing. Is anyone else having this issue after the Fall Creator update installed, and if so do you have a solution? Thanks.

Surface | Accessories | Surface Pen

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Anonymous
2017-12-08T02:31:30+00:00

Hi everyone,

Today, we released an update to the Intel® Precise Touch driver (Intel Corporation – HIDClass – 1.2.0.99). This driver resolves an issue where after Surface Pro 4 or Surface Book wakes from sleep, the touch driver will no longer respond to multi-touch input (like pinch to zoom) or the pen does not write.

We recommend that you install the latest updates to keep your Surface performing its best. You can get updates now by checking Settings > Update & Security > Windows Update.

You can find the details of the latest update on our Surface update history page.

Greg

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  1. Anonymous
    2017-12-09T02:58:04+00:00

    Hi there,

    At the end got to download the MSI to get the update, as WU seems not motivated in delivering it to me.

    Setup goes right and as far as tonight it seems ok (1 day without issue ! WOW)

    Had to delete then pair again the pen just after the update.

    Nice to see nVidia driver updated too ;)

    What about Intel GPU driver now? Edge experience feels more fluent with same proc and last driver (compared on another device, usually not running as fluently as Surface Book).

    See you soon in other threads.

    Regards

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  2. Anonymous
    2017-12-08T22:55:14+00:00

    Greg,

    Update=fail.

    Did you test on a different platform?

    Just returning two SP's for refund.

    Other is now worthless, writing this text is painful now the scree is laggy

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  3. Anonymous
    2017-12-08T22:50:57+00:00

    Hi Greg

    is there really something for Surface Book ? This morning I have received an update for drivers (only 5 - Nividia, system... not 7) and nothing for Precise Touch Driver (stuck with 1.2.0.83).

    I tried to download manually but no differences, still 1.2.0.83... for surface book the name is SurfaceBook_Win10_1701000_0.msi and for Surface Pro 4 SurfacePro4_Win10_1701001_0.msi

    What's wrong ?

    Thanks

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  4. Anonymous
    2017-12-08T22:50:08+00:00

    I had high hopes for the latest update; does anyone test these across the SP platforms?  I can confirm this has not resolved the issue. On coming from sleep tonight with no attached keyboard I had no input from pen or screen. Completely useless had to hard reset.

    Oddly, now input of text via screen is horribly laggy.

    Tomorrow I will return the two other Surface Pro's for refund, these were Christmas presents for children but I shall purchase something else.

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