Surface Pen or Multi-touch not working after Fall Creators update is installed on Surface Pro 4 or Surface Book

Anonymous
2017-10-20T17:33:35+00:00

After installing the new fall creator update, my surface pro 4 pen no longer writes, erases or interacts with the screen at all. All the buttons function normally. I used the Microsoft diagnostic trouble tree which had me replace batteries re-install the device, which did nothing. Is anyone else having this issue after the Fall Creator update installed, and if so do you have a solution? Thanks.

Surface | Accessories | Surface Pen

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Anonymous
2017-12-08T02:31:30+00:00

Hi everyone,

Today, we released an update to the Intel® Precise Touch driver (Intel Corporation – HIDClass – 1.2.0.99). This driver resolves an issue where after Surface Pro 4 or Surface Book wakes from sleep, the touch driver will no longer respond to multi-touch input (like pinch to zoom) or the pen does not write.

We recommend that you install the latest updates to keep your Surface performing its best. You can get updates now by checking Settings > Update & Security > Windows Update.

You can find the details of the latest update on our Surface update history page.

Greg

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  1. Anonymous
    2017-12-08T19:37:37+00:00

    Thank you Greg,

    I've updated my SB with the today updtaes and it has worked fine until my device went to sleep.

    I'm still facing the same issue after having installed the updates.

    Again, Everything works fine after desabling and re enabling the Intel Precision Touch device from the Device managment.

    Did I missed Something?

    Thank you again for your help.

    Regards,

    Zack

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  2. Anonymous
    2017-12-08T04:07:23+00:00

    Thanks Greg...I just downloaded the update tonight, I will let you know if tomorrow if the issue is fixed.  Thanks for your quick response!

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  3. Anonymous
    2017-12-08T00:49:49+00:00

    It's been almost 2 months and there has not yet been a fix pushed for the pen issue or multi-touch pinch to zoom from what I can tell. 

    I am on auto updates with my 256 /16 i5 SP4 running FCU. 

    This is a very challenging bug, especially for those of us who frequently use the pen inputs. Even with restarting the tablet, removing the pen battery and reconnecting the pen, it doesn't work well. The tap to click for the pen still won't work after stepping through the resolution workarounds. 

    When will this be resolved, Microsoft?

    My >$1200 device is only half functional for me currently thanks to this!

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  4. Anonymous
    2017-12-07T22:41:36+00:00

    Received 2 updates tonight : 

    Seams multi-touch on screen more stable, but pen writing still not working after a go to sleep>wake up (and probably other events I did not determined)

    Realtek media update seems to have solved issue with "Intel OED smart sound driver" not loading.

    Glad to see things moving on.

    Hope to have Pen driver update soon.

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