Surface Pen or Multi-touch not working after Fall Creators update is installed on Surface Pro 4 or Surface Book

Anonymous
2017-10-20T17:33:35+00:00

After installing the new fall creator update, my surface pro 4 pen no longer writes, erases or interacts with the screen at all. All the buttons function normally. I used the Microsoft diagnostic trouble tree which had me replace batteries re-install the device, which did nothing. Is anyone else having this issue after the Fall Creator update installed, and if so do you have a solution? Thanks.

Surface | Accessories | Surface Pen

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Anonymous
2017-12-08T02:31:30+00:00

Hi everyone,

Today, we released an update to the Intel® Precise Touch driver (Intel Corporation – HIDClass – 1.2.0.99). This driver resolves an issue where after Surface Pro 4 or Surface Book wakes from sleep, the touch driver will no longer respond to multi-touch input (like pinch to zoom) or the pen does not write.

We recommend that you install the latest updates to keep your Surface performing its best. You can get updates now by checking Settings > Update & Security > Windows Update.

You can find the details of the latest update on our Surface update history page.

Greg

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  1. Anonymous
    2017-12-06T05:12:37+00:00

    The first advice I always received for device issues was to ensure that I had the newest firmware and drivers from the manufacturer's website.  

    In the case of the Microsoft Surface Pen, I found the following link which fixed the issue for me after I downloaded and installed 2 files on my surfacebook.  

    I downloaded the surfacebook .msi file and ran it.

    I also downloaded the Wintab .zip file and ran the executable within it.

    Here is the link: https://docs.microsoft.com/en-us/surface/deploy-the-latest-firmware-and-drivers-for-surface-devices

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  2. Anonymous
    2017-10-25T12:59:15+00:00

    I have the same issue ... after the last update the buttons work (I can open Onenote and Ink Area), but writing on the screen doesn't.

    I found a "provisional" solution: download the drivers package for Microsoft Book and reinstall it: it works after rebooting, but after two days, It get's back to the previous situation (don't know why) ... buttons work, but you can't write on the screen.

    It has nothing to do with battery level, and also the "troubleshoot" tips doesn't work either: looks like a bug (on the screen drivers) that must be found and kill :)

    Hey, 

    I recently installed the drivers package and within i think three hours of writing on one note it went back to how it used to. Only way for me to fix it is to restart device. I think i must have to restart my device like at least once a day to get it working again! ironically the selling point of these laptops is the "writing experience".... more like writing hell.... Nothing works, none of the trouble shoot advice they give.  Is this a common problem with all surface books? or just a certain batch or model?

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  3. Anonymous
    2017-10-25T12:25:30+00:00

    I have the same issue ... after the last update the buttons work (I can open Onenote and Ink Area), but writing on the screen doesn't.

    I found a "provisional" solution: download the drivers package for Microsoft Book and reinstall it: it works after rebooting, but after two days, It get's back to the previous situation (don't know why) ... buttons work, but you can't write on the screen.

    It has nothing to do with battery level, and also the "troubleshoot" tips doesn't work either: looks like a bug (on the screen drivers) that must be found and kill :)

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  4. Anonymous
    2017-10-21T11:11:11+00:00

    Hi Mark,

    Thank you very much. When I used the hardware and device troubleshooter it fixed the issue. It also fixed a problem with not being able to pinch to zoom. Thanks!

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