Surface Pen or Multi-touch not working after Fall Creators update is installed on Surface Pro 4 or Surface Book

I found that another symptom of the issue is that multi-touch stops working (e.g. you can no longer pinch to zoom)

Not really a solution, more of a hint as to the issue: I found that when this occurs disabling/enabling the "Intel(R) Precise Touch Device" (under Human Interface Devices in Device Manager) does get it to work again.

is

https://support.microsoft.com/en-us/help/4023474/surface-troubleshoot-surface-pen-with-single-button-on-flat-edge

what you used?

if you have not tried a two button reset, please see if that helps:

Step 1:    Press and hold the power button on your Surface for 30 seconds and then

release it.

Step 2:    Press and hold the volume-up button and the power button at the same

time for at least 15 seconds and then release both.

The screen may flash the Surface logo, but continue holding the buttons

down for at least 15 seconds.

Step 3:    After you release the buttons, wait 10 seconds.

Step 4:    Press and release the power button to turn your Surface back on. You

should see the Surface logo.

can you try your pen on someone else's Surface and their pen on yours? If you

are in the US, you can go to a physical retail Microsoft Store and they will

assist.

>>I used the Microsoft diagnostic trouble tree

I use my Surface very heavily for pen input, and so this problem is incredibly frustrating. The main issue is if I'm giving a presentation and it stops working, suddenly I'm forced to interrupt everything and reboot the surface to resolve the issue. It sucks for those who have to watch and wait, and it's embarrassing. It is a total deal breaker for a product which if it worked as it's supposed to, would be perfect for my needs. Hence my buying it.

The problem has in actual fact been occurring since the beginning, but I put it down to bugs that I thought might get patched out. I also used my Surface less often for pen input when it was new. Anyway, the problem never went away, and seemed to be becoming more frequent the more I used the Surface.

So, I complained. After hours of troubleshooting that I had already tried, Microsoft decided to send me a new pen. The issue persisted. I then convinced them to send me a replacement Surface. So, now I have a shiny new replacement of the exact same model. For a while it seemed the issue had gone away, but no... it's back. Yes it occurs less frequently, but it still occurs, and it's just as frustrating.  What gives?

Here are some additional points:

• When pen input fails, so does multi-touch. I can no longer pinch zoom in any app.
• When it fails, the eraser button still functions (brings up Ink Workspace), and Bluetooth devices are unaffected.
• There is no 'cursor' under the pen tip once it has failed.
• I have two pens now - neither works once it has failed.
• Occasionally, pushing the pen button reveals the cursor. This is like a half-failure that can be recovered from by "push writing" on the start menu. I have not yet managed to recover from the full-failure.
• Disabling/enabling all the associated drivers doesn't fix the issue - only a restart of the surface solves it, and it usually always solves it. There have been occasions it hasn't but these were very rare. Scary, but rare.
• Upgrading to Insider versions appears to make the problem less frequent (I did this on the one I had replaced), but other pen input bugs exist on these newer builds, so this isn't really viable.
• It happens completely randomly, but always during heavy pen use. It has never occurred prior to my use of the pen, i.e. I've never gone to use the pen and had it not work. It always works, and then after some amount of time using it regularly (approx 20-40 minutes) it will fail.
• On the replaced Surface I used the latest Intel Display drivers; these didn't change anything (but I could use custom resolutions; hooray!)

I've noticed posts complaining about this issue go back years. I feel I must conclude the Surface Pro 4 (namely the Core M variant) might just have this flaw across the board, and there just aren't enough heavy pen users for Microsoft to care enough. But gosh darn it, I still have a few months warranty left, and I want a device that works as it is supposed to!

(Please don't reply with generic troubleshooting advice. I am not resetting my surface. I am not disconnecting and reconnecting my pen. But if you have this same issue, I'd still love to hear from you. If you have a genuine fix, I'll give you my very best internet point!)

Edit:

Here is a video This demonstrates the issue after it has occurred. It's impossible to predict when, but essentially it just stops working in the middle of writing.

Note that I am running build 16299.19 with the latest firmware.

My pen is not writing, even though my button still opens up One Note and my bluetooth settings show that it is connected. I have updated and restarted many times, with nothing working.

Please help!

Moved from : Surface /Surface Book / Display and screen