Surface Pen or Multi-touch not working after Fall Creators update is installed on Surface Pro 4 or Surface Book

Anonymous
2017-10-20T17:33:35+00:00

After installing the new fall creator update, my surface pro 4 pen no longer writes, erases or interacts with the screen at all. All the buttons function normally. I used the Microsoft diagnostic trouble tree which had me replace batteries re-install the device, which did nothing. Is anyone else having this issue after the Fall Creator update installed, and if so do you have a solution? Thanks.

Surface | Accessories | Surface Pen

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Anonymous
2017-12-08T02:31:30+00:00

Hi everyone,

Today, we released an update to the Intel® Precise Touch driver (Intel Corporation – HIDClass – 1.2.0.99). This driver resolves an issue where after Surface Pro 4 or Surface Book wakes from sleep, the touch driver will no longer respond to multi-touch input (like pinch to zoom) or the pen does not write.

We recommend that you install the latest updates to keep your Surface performing its best. You can get updates now by checking Settings > Update & Security > Windows Update.

You can find the details of the latest update on our Surface update history page.

Greg

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  1. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2017-10-28T10:26:33+00:00

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  2. Anonymous
    2017-10-28T08:51:10+00:00

    My surface book is only 2 weeks old so don't think the pen battery should have failed yet?

    The buttons all work but the stylus doesn't?

    Any suggestions?

    **Moved by moderator from Surface/Surface Book/Display and screen**

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  3. Anonymous
    2017-10-28T02:25:25+00:00

    My surface pro pen has stopped writing since the creator update last night.  I changed the battery, repaired the pen, even switched to a different pen (I have two because the tip broke on the first one) and nothing helps.  The top button works (This is the pen with the top button and the one on the side)  The one of the side also works, but I cannot use the tip.  I can still use the touch screen with my fingers but that is awkward for some programs.  Has anyone else had this problem.  Any ideas on how to fix it?  Since it does not seem to be the pen I wonder if their was a glitch in the Creator update that affects the way the touch screen recognizes the pen?  Kathy in Ciincinnati

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  4. Anonymous
    2017-10-28T02:22:32+00:00

    My surface pen initially stopped working a week ago. After reading the troubleshoot articles i decided to change the batteries, now after linking my pen with my laptop the pen "semi" worked since the dobble clicking is now working but the pen wont write. what should i do about this problem?

    thank you

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