Surface Pen or Multi-touch not working after Fall Creators update is installed on Surface Pro 4 or Surface Book

Anonymous
2017-10-20T17:33:35+00:00

After installing the new fall creator update, my surface pro 4 pen no longer writes, erases or interacts with the screen at all. All the buttons function normally. I used the Microsoft diagnostic trouble tree which had me replace batteries re-install the device, which did nothing. Is anyone else having this issue after the Fall Creator update installed, and if so do you have a solution? Thanks.

Surface | Accessories | Surface Pen

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Anonymous
2017-12-08T02:31:30+00:00

Hi everyone,

Today, we released an update to the Intel® Precise Touch driver (Intel Corporation – HIDClass – 1.2.0.99). This driver resolves an issue where after Surface Pro 4 or Surface Book wakes from sleep, the touch driver will no longer respond to multi-touch input (like pinch to zoom) or the pen does not write.

We recommend that you install the latest updates to keep your Surface performing its best. You can get updates now by checking Settings > Update & Security > Windows Update.

You can find the details of the latest update on our Surface update history page.

Greg

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  1. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2017-10-29T10:47:07+00:00

    Does pinch to zoom fail as well when in this condition? others have found that going into device manager and disabling/enabling the "Intel(R) Precise Touch Device" in device manager made both the pen and the multi-touch work again. Less disruptive than restarting. And the problem will probably re-occur.

    Open device manager,  Click on human interface devices to expand it and it should be near the bottom of the list. This is a temporary fix and the issue may return, but for now, it is the only work around.

    Engineering asked that anyone afflicted with this use the Feedback Hub App to send in a bug while in the bad state before disabling/re-enabling so that they can get the logs.

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  2. Anonymous
    2017-10-21T07:30:24+00:00

    12/7 Update:

    Hi everyone,

    Today, we released an update to the Intel® Precise Touch driver (Intel Corporation – HIDClass – 1.2.0.99). This driver resolves an issue where after Surface Pro 4 or Surface Book wakes from sleep, the touch driver will no longer respond to multi-touch input (like pinch to zoom) or the pen does not write.

    We recommend that you install the latest updates to keep your Surface performing its best. You can get updates now by checking Settings > Update & Security > Windows Update.

    You can find the details of the latest update on our Surface update history page.

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  3. Anonymous
    2018-03-28T10:02:03+00:00

    I solved the problem. How? I bought an Ipad Pro :p

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  4. Anonymous
    2017-11-09T19:45:58+00:00

    Hi everyone,

    I've had this issue too. For me, it resolves by stopping my Surface Book from going into hibernate in power options (there is a box you can tick to do this if you bring up advanced options). I hope that's some help, and that it doesn't repeat something someone else has said in the long thread here. It is sad that Microsoft keep offering the same incorrect advice about batteries and restarts when there is clearly a problem here which is not of our making.

    Best,

    Ian

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