Battery not detected Surface Pro 3

Anonymous

This just happened to me right now on a Surface Pro 3. I had used the machine yesterday no problem, put it to sleep, then this morning it would not power up. I plugged it into AC and it came on fine - and told me no battery was detected.

I shutdown and restarted several times, didn't make a difference. I then tried shutting down, and powering up using the power button + volume up button. This forces it to the BIOS/UEFI screen. I then exited BIOS without saving any changes, and let it restart. The battery is detected again and seems to be charging......

If it happens again I'll be asking for a replacement.

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Answer accepted by question author

Anonymous

Hi All,

I was experiencing the same issue as reported here. My issue was fixed with the help of a chat technician. I just received my unit and powered it up, all was well for 2 days then I encountered this issue. After plugging in my unit for 24 hours with no luck. I unplugged the power adapter and could not power the unit up.

Steps to correct my issue:

After booting the system with the power adapter connected, Hold Down the power button until the unit powers itself off. (Do not swipe down.)
Disconnect the power adapter from the unit.

3) Press and hold the Power Button (wait for a depleted system battery icon full screen)

re-connect the power adapter to the unit.
Press and hold the volume up and Power button for 15 seconds. (the unit keyboard will light up then power down if you hold it the full 15 seconds.)
Press and hold the volume up and power button until the keyboard lights up (about 5 seconds)
If the system/bios menu appears, select exit and restart
Battery is present and charging.

Note: This should be a one time fix, I suspect that it never charged until I went through the steps listed above. I hopes this helps others with the same issue.

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Answer accepted by question author

Anonymous

Hi Lacrau,

Please see this page and scroll down. Choose "Surface turns on but the battery won't charge" and click "Battery not detected". Follow the steps to see if the steps help resolve your issue.

If the steps do not work, please reach out to our assisted support for further assistance.

Kind regards,

Clare

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Answer accepted by question author

Anonymous

Thank you for reaching out to the Surface community. According to the post your Surface battery is not detected but works fine when plugged. Since the troubleshooting didn't resolve the issue we recommend you contact our assisted supportfor further assistance.

We don't know the repair timeframe but Support will be able to give you an approximation.

Best,

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Answer accepted by question author

Anonymous

Gretings 현철하,

Thank you for posting in the Microsoft community. It is a pleasure to have the opportunity to help you. I'm sorry for hear that your new Surface Pro 3 is not detecting the battery. I can only imagine your frustration. I'd like to assist and guide you.

First off, consider refreshing you device. If that doesn't help, please contact support.

Let us know.

Regards,

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53 additional answers

Anonymous

2014-08-05T14:08:33+00:00
This just happened to me right now on a Surface Pro 3. I had used the machine yesterday no problem, put it to sleep, then this morning it would not power up. I plugged it into AC and it came on fine - and told me no battery was detected.

I shutdown and restarted several times, didn't make a difference. I then tried shutting down, and powering up using the power button + volume up button. This forces it to the BIOS/UEFI screen. I then exited BIOS without saving any changes, and let it restart. The battery is detected again and seems to be charging......

If it happens again I'll be asking for a replacement.

I bought Microsoft Surface Pro 3 on July 15 at the just concluded Microsoft Worldwide Partners Conference at Washington D.C.

I charged it fully and used while I was in the US. When I arrive Nigeria, I switched it on and it did not come up. I connected the charger and it shows battery not detected.

This rather is rather strange.

The unfortunate thing is that I have read a similar post from craigjcampbell posted on July, 19. 2014 without a solution. What is Microsoft going to do about this problem?

Lucky Ofuafor

I have tried these suggestions and the problem of battery not being detected is still there:

1.Restart from settings.
1. Restore option.
3.Refresh.

4.Reset.

5.Two button shut down
1. Steps to correct my issue suggestion from the forum.
Step3 of this suggestion in red font did not work so I could not proceed to the other steps.

Let me reproduce the suggested that could not be completed below:

Steps to correct my issue:
1. After booting the system with the power adapter connected, Hold Down the power button until the unit powers itself off. (Do not swipe down.)
2. Disconnect the power adapter from the unit.
3) Press and hold the Power Button (wait for a depleted system battery icon full screen)
1. re-connect the power adapter to the unit.
2. Press and hold the volume up and Power button for 15 seconds. (the unit keyboard will light up then power down if you hold it the full 15 seconds.)
3. Press and hold the volume up and power button until the keyboard lights up (about 5 seconds)
4. If the system/bios menu appears, select exit and restart
5. Battery is present and charging.
Note: This should be a one time fix, I suspect that it never charged until I went through the steps listed above. I hopes this helps others with the same issue.

I need to be told what to do next and the steps that I need to take to either have it fixed or how to get a replacement
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