The Windows botton won't work on my Surface Pro

Anonymous
2013-03-24T16:49:48+00:00

The "Windows" button on my Surface Pro won't work nor will the Windows button on the type pad.  The button on Surface will vibrate when touched but nothing happens.  On Surface RT, it took me back to the start screen.

***Subject edited for clarity by the moderator.***

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-11-27T04:52:22+00:00

Greetings HeleneGuilfoy,

Sorry to hear about your experience. Please try the following:

  • A 2-button shutdown
  1. Press and hold the power button on your Surface for 30 seconds.
  2. Press and hold the Volume-up button and the Power button on your Surface at the same time for at least 15seconds, and then release both.The screen may flash the Surface logo, but continue holding the buttons down for at least 15seconds.
  3. After you release the buttons, wait 10 seconds.
  4. Press and release the power button on your Surface to turn it back on.

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Anonymous
2013-12-20T04:44:46+00:00

Greetings Peng,

Before exchanging your Surface, please try the following:

  1. Power off the Surface Pro
  2. Hold Volume Up and the Power button for 10 seconds
  3. Release buttons
  4. Wait 5-10 seconds
  5. Power on the Surface

Please be aware, these steps ONLY work on a Surface Pro, or Surface Pro 2.

If the above steps do not get the Windows Button to work, please continue with the Exchange.

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Anonymous
2015-02-21T20:25:22+00:00

Make sure to search on windows search(slide the right side of your tablet & search)

Step 1: search "turn filter keys of or on"

Step 2: make sure it is off

This should get your windows touch button working(:

Or

Step 1:Go to control panels

Step 2:Under ease of access click on "change how your keyboard works"

Step 3:Under the "make it easier to type" category the "turn on filter key" should be checked off

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Anonymous
2014-08-22T21:21:45+00:00

Hi, I talked with surface support as my keyboard quit working too. It turns out the surface is not recognizing drivers and I tried again today to reset but its not doing it. Thankfully my surface is going o be exchanged. Thanks

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Anonymous
2013-11-27T14:33:23+00:00

Thanks Steven. This is CRAZY. It started working late last night!! I had taken it off power and disconnected the type keyboard. I have no idea if these steps had anything to do with the functionality returning or not. Going to save my experience and your suggestion in case it happens again.

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Anonymous
2013-03-30T16:38:31+00:00

Greetings,

I would suggest putting your Surface in for repair. You can do this yourself hereor by contacting Surface Technical Support.

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  1. Anonymous
    2013-04-06T05:37:49+00:00

    Be warned, they are not quick to replace these.  I am pretty upset with my Support experience.  

    My Surface died on March 28th.  Did the online support and was very easily able to set-up an RMA.  Took it to FedEx the next day, and shipped it to Microsoft.  It was signed for on April 1st.  I have not yet received an email from Microsoft stating they received it or what they are going to do about it and the online status reports: Product shipped by customer.  From reading other posts on the forum, they usually send a receive notice within a few days and then take up to two weeks to ship out a replacement.  That is not in any policy I have seen, just in the complaints I have read on these forums.

    Today is the 5th business they have had my Surface, but it is the 8th day I have been without a functional device.  How they expect professionals to sit on their thumbs for 3 weeks waiting for a device repair, is beyond me.  They may not have even looked at it yet.  And with two calls to tech support, the best they offered me was to call me back on Monday and see if the status has changed.  Not useful at all considering they are likely looking at the same status I see online.

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