Surface Pro 3 - Windows 10 - WiFi (slow or limited connectivity )

Anonymous
2015-07-30T14:16:39+00:00

Have a Surface Pro 3 that worked fine till I updated to Win10.  Now the wireless connection seems to randomly go to a "limited connectivity" mode.  Fortunately was purchased from Costco a coupe of weeks ago so it is going back there if we can't get this figured out by Sunday.

The Surface Pro3 is a flagship device - why in the world would you subject your customers to have to resort to looking for help in forums like this?

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Anonymous
2015-11-13T10:20:54+00:00

Everyone,

Build 10586 - the November Windows 10 update - was released yesterday, and it contains a newer Marvell wireless driver 15.68.9032.47 - people are reporting that this greatly improves wireless connectivity. Please download the large update, and if you used the registry hack, reverse it as follows:

Press Windows button. Search for regedit. Open it

  1. Navigate to the following path:

 HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\mrvlpcie8897

  1. Find the item labeled “TXAMSDU”. Double tap and modify the value from 0 to 1
  2. Restart the machine

Then test your connectivity, and post results.

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Anonymous
2015-11-13T10:44:26+00:00

Fred,

the November Windows 10 update to build 10586 has new wireless drivers. Can you download and install the update (it should be offered via WU) and let us know if this changes your connectivity?

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Anonymous
2015-08-05T18:12:39+00:00

Penny,

These kinds of issues WERE present on 8.1 for months but they mostly all cleared after several driver updates.

And that particular router is not one known to exhibit slow wifi. I'm suggesting you trade it because it is SP new and you can now get one with 10 pre-installed and not have to go through an upgrade AND because you have this issue. Getting it swapped will rule out a hardware issue and would be a step forward.

This is what *I* would do if in this situation.

For what it's worth - Microsoft needs to fix the driver and any underlying Win 10 OS issues. It took them 9 months to get a "good" Windows 8.1 wireless driver. For now, consider an external USB wireless adapter. I carry around a http://www.amazon.com/Edimax-EW-7811UTC-Dual-Band-Connectivity-Exceeding/dp/B00FW6T36Y

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  1. Anonymous
    2015-08-19T14:33:08+00:00

    My Surface 3 has been updated and running Windows 10 without a single issue. My mother's Surface 3 is also running Windows 10 smoothly.

    The Surface 3 is fully compatible with Windows 10 as tons of people using this device were upgraded.

    You sure experienced something terribly annoying but, at the same time, you have to consider it may be caused by something else.

    I suggest you revert to a "clean" Windows 8.1 image and then update to Windows 10 again.

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  2. Anonymous
    2015-08-20T17:25:57+00:00

    I too have this agonizingly slow performance on 5 ghz wifi with the surface 3. This also with an Asus wireless router.

    This is a driver issue, as I reinstalled the older Windows 10 wireless driver, and 5 ghz performance improved significantly.

    I reinstalled the newest driver, and 5 ghz wireless is terrible again. I'm just using 2.4 ghz right now and waiting for future driver updates. As others have mentioned, this looks to be a driver immaturity issue because of the newness of Windows 10.

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