Surface 2 Speaker/Sound Problems

Anonymous
2013-10-23T17:22:07+00:00

I just purchased two new Surface 2's and I am noticing a significant reduction in volume from the speakers compared to my old Surface RT.  The speakers also lack any kind of bass.  They are very "tinny" and shallow sounding.  When using headphones, there is plenty of bass sound and the volume level is not an issue.

I am also experienceing a significant amount of sound crackling (from the speakers and attached headphones) when streaming video from Amazon Instant Video using both the desktop and metro versions of IE.  I do not experience this crackling problem with other sound sources like Xbox music, gaming, or other website streaming video (i.e. YouTube).

Since I was experiencing this on two different Surface 2's, it seems unlikely that this is a hardware issue.  This is most likely a software/driver issue.  Is there anything that I can do to resolve this problem, other than wait for a possible software or firmware update?

Thanks.

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  1. Anonymous
    2014-02-09T19:36:59+00:00

    The sound issue I have occurs when playing a locally stored video file so I can't blame the flash player in this instance.

    Are you sure that you have the latest sound driver installed?

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  2. Anonymous
    2014-02-10T06:53:10+00:00

    i have no way to upgrade the sound driver, it doesn't show up in windows update and I can't update the driver through the control panel. Windows say sI have the latest driver installed.

    My third Surface tablet arrived today so I'll post back when I've tested it.

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  3. Anonymous
    2014-02-10T23:21:04+00:00

    Mine still crackles playing songs from Xbox music, local or streamed...specifically when I play Eminem and he raps an S word..this happens with other artists too, but I just notice it more with his songs.....I bought a Sony Stereo Bluetooth Headset SBH20...sound is perfect with it.

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  4. Anonymous
    2014-02-11T00:00:31+00:00

    I did this as well, and my new surface 2 also crackles just like the last one.

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  5. Anonymous
    2014-02-11T00:48:09+00:00

    i have no way to upgrade the sound driver, it doesn't show up in windows update and I can't update the driver through the control panel. Windows say sI have the latest driver installed.

    My third Surface tablet arrived today so I'll post back when I've tested it.

    Please follow the instructions in this thread

    http://answers.microsoft.com/en-us/surface/forum/surf2-surfupdate/my-tegra-4-drivers-wont-update/af6bc554-f5ff-4e37-a78a-242ff00f9eda

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