I exchanged my first Surface 2 through the online store and the new one had worse speaker issues as well as a very loose volume rocker and a faulty micro sad card slot. So I am awaiting my third Surface 2... fingers crossed for third time lucky.
Surface 2 Speaker/Sound Problems
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Anonymous
I just purchased two new Surface 2's and I am noticing a significant reduction in volume from the speakers compared to my old Surface RT. The speakers also lack any kind of bass. They are very "tinny" and shallow sounding. When using headphones, there is plenty of bass sound and the volume level is not an issue.
I am also experienceing a significant amount of sound crackling (from the speakers and attached headphones) when streaming video from Amazon Instant Video using both the desktop and metro versions of IE. I do not experience this crackling problem with other sound sources like Xbox music, gaming, or other website streaming video (i.e. YouTube).
Since I was experiencing this on two different Surface 2's, it seems unlikely that this is a hardware issue. This is most likely a software/driver issue. Is there anything that I can do to resolve this problem, other than wait for a possible software or firmware update?
Thanks.
Surface | Other
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Anonymous
2014-02-08T07:08:11+00:00 -
Anonymous
2014-02-09T14:21:47+00:00 I have the same exact problem - noticed it when trying to watch an AmazonPrime TV show with headphones. The sound stinks - crackling; and in general, the volume and richness of the speakers is lousy. Aside from the manifest issues with Windows8, it is amazing that Microsoft cannot get its act together and compete with the iPad or new Kindle Fire (which is great). Outlook 2013 and skydrive on the Surface are both issue plagued as well.
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Anonymous
2014-02-09T16:48:47+00:00 On 2/5/14 there was an update to the flash player for IE. Since then all video playback including Amazon Prime has been flawless for me.
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Anonymous
2014-02-09T17:01:35+00:00 On 2/5/14 there was an update to the flash player for IE. Since then all video playback including Amazon Prime has been flawless for me.
Yes, I noticed that too.
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Anonymous
2014-02-09T19:03:02+00:00 The sound issue I have occurs when playing a locally stored video file so I can't blame the flash player in this instance.