Surface 2 Speaker/Sound Problems

Anonymous
2013-10-23T17:22:07+00:00

I just purchased two new Surface 2's and I am noticing a significant reduction in volume from the speakers compared to my old Surface RT.  The speakers also lack any kind of bass.  They are very "tinny" and shallow sounding.  When using headphones, there is plenty of bass sound and the volume level is not an issue.

I am also experienceing a significant amount of sound crackling (from the speakers and attached headphones) when streaming video from Amazon Instant Video using both the desktop and metro versions of IE.  I do not experience this crackling problem with other sound sources like Xbox music, gaming, or other website streaming video (i.e. YouTube).

Since I was experiencing this on two different Surface 2's, it seems unlikely that this is a hardware issue.  This is most likely a software/driver issue.  Is there anything that I can do to resolve this problem, other than wait for a possible software or firmware update?

Thanks.

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  1. Anonymous
    2013-10-28T01:01:47+00:00

    I'm having the same issue here. The I notices those noises when streaming video.

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  2. Anonymous
    2013-10-28T01:31:35+00:00

    I can confirm that in my case so far the noise is when I'm streaming video online.

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  3. Anonymous
    2013-10-28T01:50:32+00:00

    Went into to the control panel and pulled up properties for the default Tegra speakers. I disabled the enhancements and that seemed to stop the crackling. I also hit the configure button and saw the speakers were not set to be full range speakers. Changed that and they sound better.  Still faint, nowhere as good as the RT, but better.

    Something to check before the inevitable update...

    This eliminated the noise for me too. But agree, the sound is not as good now as in the RT.

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  4. Anonymous
    2013-10-28T16:23:01+00:00

    Like other people I also turned off the enhanced audio option.  That didn't completely fix the problem but the actual sound quality seems so much better.  Music sounds a lot closer to actual music and not a tin can radio station.

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  5. Anonymous
    2013-10-30T06:10:20+00:00

    I have a different problem. My speakers have no sound anymore. I barely even put my volume to max. I was playing music on 20%.  I noticed some crackling in both sides of the speakers.  No sound comes out of the speakers, just crackling noise.  I am "refreshing" my surface 2 right now..hopefully that will solve my problem.  

    EDIT: I just did a Refresh. It takes about 10 minutes and KAAAPOW! sound is fixed! hallelujah!

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