Surface 2 Speaker/Sound Problems

Anonymous
2013-10-23T17:22:07+00:00

I just purchased two new Surface 2's and I am noticing a significant reduction in volume from the speakers compared to my old Surface RT.  The speakers also lack any kind of bass.  They are very "tinny" and shallow sounding.  When using headphones, there is plenty of bass sound and the volume level is not an issue.

I am also experienceing a significant amount of sound crackling (from the speakers and attached headphones) when streaming video from Amazon Instant Video using both the desktop and metro versions of IE.  I do not experience this crackling problem with other sound sources like Xbox music, gaming, or other website streaming video (i.e. YouTube).

Since I was experiencing this on two different Surface 2's, it seems unlikely that this is a hardware issue.  This is most likely a software/driver issue.  Is there anything that I can do to resolve this problem, other than wait for a possible software or firmware update?

Thanks.

Surface | Other

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  1. Anonymous
    2013-11-23T22:46:04+00:00

    Sound is great even when compared with my old Surface RT. The driver version for NVIDIA Tegra Audio is 9.17.13.2757 dated on the 23/10/2013

    That's a newer driver so we don't have to worry about. Just wait.

    I downloaded that driver too, but its still the same...

    I found that even when it said that was downloaded and installed, it was still using the old driver.

    Do you mind me asking how you know it wasn't using the stated driver?

    Because the version listed on device manager still the old one 3.26XX

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  2. Anonymous
    2013-11-24T02:43:03+00:00

    I have launch day Surface 2. The sound  was always good but over the last few updates my sound has gotten worse. My issue is the low volume. In fact, its gotten so bad I could hardly hear it. Someone on wpcentral suggested to uninstall the driver and reboot. The driver will then reinstall. Its better, but still low volume. I am also getting sound failures where the sound completely tops and only a reboot will get sound back on. I don't plan on returning my device as I believe it will eventually be fixed with an update.

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  3. Anonymous
    2013-11-24T10:01:00+00:00

    I just had the low volume problem.  I rolled back my NVIDIA Tegra audio driver and that seems to have fixed it.

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  4. Anonymous
    2013-11-24T17:50:25+00:00

    I just had the low volume problem.  I rolled back my NVIDIA Tegra audio driver and that seems to have fixed it. 

    Same thing worked for me too. I hope someone at Microsoft is feeling at least a little embarrassed.

    Bye.

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  5. Anonymous
    2013-11-24T18:00:39+00:00

    I have same issue :( c r a p p y sound quality compared to the RT - very tinny, no bass - low volume level even at 100%...

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