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I just purchased two new Surface 2's and I am noticing a significant reduction in volume from the speakers compared to my old Surface RT. The speakers also lack any kind of bass. They are very "tinny" and shallow sounding. When using headphones, there is plenty of bass sound and the volume level is not an issue.
I am also experienceing a significant amount of sound crackling (from the speakers and attached headphones) when streaming video from Amazon Instant Video using both the desktop and metro versions of IE. I do not experience this crackling problem with other sound sources like Xbox music, gaming, or other website streaming video (i.e. YouTube).
Since I was experiencing this on two different Surface 2's, it seems unlikely that this is a hardware issue. This is most likely a software/driver issue. Is there anything that I can do to resolve this problem, other than wait for a possible software or firmware update?
Thanks.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Have any of you guys experienced the pixelated screen yet?? I know everyone is having these sound issues but a ton of people are also getting pixel screens and I was just wondering if any of you got that as well... I love the surface 2 but man does thing have a ton of problems... not to mention the loose volume rocker that rattles as well
I have never seen a display issue on my S2, but my error log was full of the display driver crashing, two system refreshes later I now do not get this error anymore.
Edit: display errors are back again :(
I have never seen a display issue on my S2, but my error log was full of the display driver crashing, two system refreshes later I now do not get this error anymore.
No everybody get those but the display driver is constantly crashing and I bet in all Surface 2. The thing is that they haven't noticed because they haven't got the pixilated screen. If you go to event viewer, windows, system, you will see errors, look at them and you will see that when the S2 is on standby the display driver crashes every time there is a notification of any kind.
I have never seen a display issue on my S2, but my error log was full of the display driver crashing, two system refreshes later I now do not get this error anymore.
That's what I thought. Go to your email account and enable the notifications. 😉
Spot on....
