Surface 2 Speaker/Sound Problems

My built in speakers didn't work right with any sound source while Bluetooth and wired headphones were great.  I went to support and ultimately was recommended to exchange.  hope the new one works.  My partner got his the same day and same store as mine and still sounds great with built in speakers.  during tech support I had to do backflip for the surface to reinstall the sound drivers.  it kept appearing as an other device with no driver or would appear as installed but bad settings.  but even when forced to see the drivers correctly the speakers still didn't work correctly.

Thanks for that!

I'm also getting exactly what you're describing but for me, it's on all audio.  even the little "ding" that you hear when you adjust the volume from the tray icon on the desktop.  Do you get that too?

I haven't tried Halo or a video though but I would be suprise if it was all good with that.

The sound was great at the begining, it only started to have:

• very low volume
• left speaker about 50% of the volume of the right speaker
• right speaker crakling

... only since an update a few days after I bought it.  Before that, my surface was sounding awesome.

I sure hope this gets fixed soon... I want to keep THIS surface and not exchange it :)

hrmmm my volume is only lower if I disable audio enhancements in speaker preferences...my left and right are equal in volume.

I do get crackling if I keep hitting that digging sound.

Both of speakers crackle playing xbox music when volume is over 70 and the audio enhancement is enabled.

The Netflix app sounds good, full blast with the enhancement, as do games.

Mine has always done it, right of out of the box.

Thanks for that!

 

I'm also getting exactly what you're describing but for me, it's on all audio.  even the little "ding" that you hear when you adjust the volume from the tray icon on the desktop.  Do you get that too?

 

I haven't tried Halo or a video though but I would be suprise if it was all good with that.

 

The sound was great at the begining, it only started to have:

• very low volume
• left speaker about 50% of the volume of the right speaker
• right speaker crakling

... only since an update a few days after I bought it.  Before that, my surface was sounding awesome.

 

I sure hope this gets fixed soon... I want to keep THIS surface and not exchange it :)

This is my experience exactly.

I was an early responder to this NOW well broadcasted problem! It still seems as though there is no stand-up seemingly from Microsoft about this problem. Many here art IT people, I'm not I'm a business man. I read how industrious many are in trying to fix there S2s. I don't have that knowledge or the time to learn or do I care to! In my business if I have a glitch or make a mistake, I'm quick to take the problem into MY hands and rectify it. My business name is important!!! But I'm a small business. Apparently super corporations don't take that same responsibility? But if I had such a cutting edge product that can change the marketplace, I would be fixing that problem no matter what the cost! After 30 yrs in business I saw those in business that made mistakes early on and hid their head and ran from living up to their commitment now today they are not in business today! Because of being upright my business today thrives! I have coupled a Bluetooth speaker system and at first it worked but then it would lose the signal. I don't know what causes that to occur? Even when I use the USB cord? So as of today I see NO HELP! From Microsoft. So I can't see any other viable option but to take my S2 back to Best Buy and exchange it for an IPad 2??? I'm sorry but apparently not as sorry as Microsoft should be or as time passes "will be"  For we have choice!!!