Surface 2 Speaker/Sound Problems

Anonymous
2013-10-23T17:22:07+00:00

I just purchased two new Surface 2's and I am noticing a significant reduction in volume from the speakers compared to my old Surface RT.  The speakers also lack any kind of bass.  They are very "tinny" and shallow sounding.  When using headphones, there is plenty of bass sound and the volume level is not an issue.

I am also experienceing a significant amount of sound crackling (from the speakers and attached headphones) when streaming video from Amazon Instant Video using both the desktop and metro versions of IE.  I do not experience this crackling problem with other sound sources like Xbox music, gaming, or other website streaming video (i.e. YouTube).

Since I was experiencing this on two different Surface 2's, it seems unlikely that this is a hardware issue.  This is most likely a software/driver issue.  Is there anything that I can do to resolve this problem, other than wait for a possible software or firmware update?

Thanks.

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  1. Anonymous
    2014-01-04T06:15:13+00:00

    I have that version, too. When the enhancements are on, is the sound kind of distorted?

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  2. Anonymous
    2013-12-31T11:08:59+00:00

    thanks. mine is from august and currently i see no way to update.

    so ms is probably working on new drivers that will hopefully be released soon....

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  3. Anonymous
    2013-12-31T10:55:27+00:00

    NVIDIA Tegra Audio

    Driver date: 26.11.2013

    Driver version: 9.17.13.2774

    Signal amplification is aktive.

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  4. Anonymous
    2013-12-31T09:52:27+00:00

    whats your nvidio audio driver version now?

    thanks for sharing.

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  5. Anonymous
    2013-12-31T07:38:33+00:00

    Hello together,

    I also had problems with the sound which was much too quite. Since a few weeks I got a replacement from MS which works now very fine. My sound is OK and very loud, I never had sound driver problems again even by changing sometimes to headphones. Therefore I am not sure if this is a hardware related bug. However I am really happy now with this device and I advice you to exchange your device to a new one. The only thing that I had with my new device was a loose volume control button in case of shaking the device. I fixed it with a little bit of glue like I read in then internet.

    Greetings

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