Surface 2 Speaker/Sound Problems

Anonymous
2013-10-23T17:22:07+00:00

I just purchased two new Surface 2's and I am noticing a significant reduction in volume from the speakers compared to my old Surface RT.  The speakers also lack any kind of bass.  They are very "tinny" and shallow sounding.  When using headphones, there is plenty of bass sound and the volume level is not an issue.

I am also experienceing a significant amount of sound crackling (from the speakers and attached headphones) when streaming video from Amazon Instant Video using both the desktop and metro versions of IE.  I do not experience this crackling problem with other sound sources like Xbox music, gaming, or other website streaming video (i.e. YouTube).

Since I was experiencing this on two different Surface 2's, it seems unlikely that this is a hardware issue.  This is most likely a software/driver issue.  Is there anything that I can do to resolve this problem, other than wait for a possible software or firmware update?

Thanks.

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  1. Anonymous
    2013-10-23T22:12:30+00:00

    I created a similar thread about this.  It sure seems like a flash codec or driver issue.  Hopefully, we'll get an update to resolve this problem.

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  2. Anonymous
    2013-10-23T20:51:39+00:00

    Yeah, youtube seems fine.  The other site was http://xfinitytv.comcast.net/.  Which I suppose uses flash in a similar way.  Its kind of a bummer since I was hoping to watch a lot of Amazon Prime shows.

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  3. Anonymous
    2013-10-23T20:36:52+00:00

    my speaker has cracking noise when playing loud with certain songs.  is this a software or hardware problem?

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  4. Anonymous
    2013-10-23T20:28:31+00:00

    I would like to add that I am also suffering from the same problem.  My speakers lack bass and are annoyingly quiet when compared to my original Surface RT.  Furthermore, I get frequent audio pops when using computers speaker or headphones.

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  5. Anonymous
    2013-10-23T18:42:10+00:00

    I also noticed this problem, but specifically with Amazon Instant Video.  The only other web streaming that I tested was YouTube, and that audio sound fine.

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