Surface 2 Speaker/Sound Problems

Anonymous
2013-10-23T17:22:07+00:00

I just purchased two new Surface 2's and I am noticing a significant reduction in volume from the speakers compared to my old Surface RT.  The speakers also lack any kind of bass.  They are very "tinny" and shallow sounding.  When using headphones, there is plenty of bass sound and the volume level is not an issue.

I am also experienceing a significant amount of sound crackling (from the speakers and attached headphones) when streaming video from Amazon Instant Video using both the desktop and metro versions of IE.  I do not experience this crackling problem with other sound sources like Xbox music, gaming, or other website streaming video (i.e. YouTube).

Since I was experiencing this on two different Surface 2's, it seems unlikely that this is a hardware issue.  This is most likely a software/driver issue.  Is there anything that I can do to resolve this problem, other than wait for a possible software or firmware update?

Thanks.

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  1. Anonymous
    2013-11-10T14:00:38+00:00

    This maybe true, but the only way to get drivers for RT is via Windows Update...that being said, it is Microsoft's job to test and update these drivers. They should also be the ones pushing NVidia for an update not us, the Surface 2 is an Microsoft product after all.

    I think we should all join a MS chat...past the link to this thread and close it...over and over and over....lol

    ..maybe then they'll work faster.

    MS wont release anything if NVIDIA does not give them anything. So putting there some pressure will help to accelerate the whole process.

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  2. Anonymous
    2013-11-10T13:40:31+00:00

    This maybe true, but the only way to get drivers for RT is via Windows Update...that being said, it is Microsoft's job to test and update these drivers. They should also be the ones pushing NVidia for an update not us, the Surface 2 is an Microsoft product after all.

    I think we should all join a MS chat...past the link to this thread and close it...over and over and over....lol

    ..maybe then they'll work faster.

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  3. Anonymous
    2013-11-10T13:31:53+00:00

    Guys, were are here putting all the heat on Microsoft when in the reality the one that has to fix these issues is NVIDIA who is actually the owner and developer of these drivers. So I opened a topic about these problems in their forum:

    https://forums.geforce.com/default/topic/636378/geforce-drivers/surface-2-drivers-contantly-crashing/

    Please participate there as well.

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  4. Anonymous
    2013-11-10T12:59:56+00:00

    I'm having issues with audio coming from video files I've downloaded in MP4 format (from a reputable site). Same is true for music. It seems the crackling happens at the highest frequencies.

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  5. Anonymous
    2013-11-10T08:58:08+00:00

    I'm also experiencing the same crackling sound issue when streaming video from Amazon Instant Video on both versions of IE. I hope a fix is coming for this. It's bad enough there's no Amazon Instant Video app, but now I can't stream through the browser either. The constant crackling is unbearable.

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