Surface 2 Speaker/Sound Problems

Anonymous
2013-10-23T17:22:07+00:00

I just purchased two new Surface 2's and I am noticing a significant reduction in volume from the speakers compared to my old Surface RT.  The speakers also lack any kind of bass.  They are very "tinny" and shallow sounding.  When using headphones, there is plenty of bass sound and the volume level is not an issue.

I am also experienceing a significant amount of sound crackling (from the speakers and attached headphones) when streaming video from Amazon Instant Video using both the desktop and metro versions of IE.  I do not experience this crackling problem with other sound sources like Xbox music, gaming, or other website streaming video (i.e. YouTube).

Since I was experiencing this on two different Surface 2's, it seems unlikely that this is a hardware issue.  This is most likely a software/driver issue.  Is there anything that I can do to resolve this problem, other than wait for a possible software or firmware update?

Thanks.

Surface | Other

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  1. Anonymous
    2013-11-13T01:33:05+00:00

    After all the to-do and the updates, now sound is completely gone.

    Brilliant job, Microsoft, just brilliant.

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  2. Anonymous
    2013-11-13T00:48:58+00:00

    is the replacement any better sound-wise?

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  3. Anonymous
    2013-11-13T00:31:44+00:00

    And feel some improvement in the sound. Still not perfect but better.

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  4. Anonymous
    2013-11-13T00:28:42+00:00

    The fact is that today we got a lot of updates from NVIDIA

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  5. Anonymous
    2013-11-13T00:02:11+00:00

    Why is no one from Microsoft commenting on this thread?? Besides the dumb comment earlier that explained nothing. Are they just trying to ignore the problems? What do you guys think??? I'm just curious 

    I think if they did reply the discussion would end, people would stop posting... the more info they gather the better. They just released an update to the sound, so they are working on it... give them time.

    Installing updates now...

    ....well that didn't fix anything that I can notice 😞 I disabled the audio enhancement again.

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