Surface 2 Speaker/Sound Problems

Anonymous
2013-10-23T17:22:07+00:00

I just purchased two new Surface 2's and I am noticing a significant reduction in volume from the speakers compared to my old Surface RT.  The speakers also lack any kind of bass.  They are very "tinny" and shallow sounding.  When using headphones, there is plenty of bass sound and the volume level is not an issue.

I am also experienceing a significant amount of sound crackling (from the speakers and attached headphones) when streaming video from Amazon Instant Video using both the desktop and metro versions of IE.  I do not experience this crackling problem with other sound sources like Xbox music, gaming, or other website streaming video (i.e. YouTube).

Since I was experiencing this on two different Surface 2's, it seems unlikely that this is a hardware issue.  This is most likely a software/driver issue.  Is there anything that I can do to resolve this problem, other than wait for a possible software or firmware update?

Thanks.

Surface | Other

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  1. Anonymous
    2013-11-19T03:45:19+00:00

    To remedy the crackling problem just go into the sound settings and turn off "Enable audio Enhancements"

    You can do this by typing "sound" into the search bar and clicking the Speaker Icon, this should take you to the desktop view. Double click on the NVidia Speakers and go to Properties. Then at the bottom uncheck it.

    Apply it.

    And boom. No more crackling. So it's a software issue that hopefully Microsoft will fix.

    Also be sure to close everything before you do this otherwise you'll have to restart for the changes to take effect.

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  2. Anonymous
    2013-11-18T02:34:42+00:00

    I'm having the same issue too. Got mine replaced hoping mine was a defected unit but no luck. The return went smooth and straight forward, not being asked too many unnecessary questions which I found pleasant. I asked them if they heard of others having the same problem but they seem to know nothing about it even though i've found threads of people having an issue with their surface 2 online. I really do hope a fix comes in coz otherwise this device is great. Its just frustrating to deal with the sound.

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  3. Anonymous
    2013-11-17T07:03:08+00:00

    I have had the same issue using the Video app. Surface 2 his very unstable.

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  4. Anonymous
    2013-11-17T02:23:53+00:00

    I stil have problems With the crackeling sound on high pitch noices. This is a problem in most apps including plex and Xbox Music. Is everyone still having problwm With this also?

    I'm still having the same problem as well. I'm thinking of having it replaced with a new one but will contact MS first.   It's a shame because this is my only issue.  I'm really enjoying my surface.

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  5. Anonymous
    2013-11-16T23:25:01+00:00

    I stil have problems With the crackeling sound on high pitch noices. This is a problem in most apps including plex and Xbox Music. Is everyone still having problwm With this also?

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