Surface 2 Speaker/Sound Problems

Agree, there seem to be different issues: I have the issue of low, tinny sound, not crackling/popping. My issue did not exist when I first used my S2, that I bought a month ago, in fact I was even impressed by the spatial sound when playing a Netflix movie. Since I used mostly my headphones, I did not discover the issue until recently. The low tinny sound issue is not related to applications: movies, music all the same issue. I cannot decide on hardware or software. Many software updates are done in the background, but there must also be some "switch" sensing the difference between sound setting for headphone or speakers. (Strange: while I am typing this on my touch cover I seem to hear only sound from the right speaker, and sometimes it is lacking. I remember reading that in this thread as well.)

I will continue to follow this thread: if it is software, it will get solved, if it is hardware, no use exchanging until the hardware is improved.

I am too happy with my S2 until now and I do not want to return it,..... yet.

Actually this would explain my experience precisely: refresh killed the Audio Enhancements pop-up issue (and the resultant ridiculously low volume levels) -to at least get me back where I started: tinny, scratchy, no-bass volume (most noticeably with XBOX music and Amazon Prime).

Waiting for the driver fix.......

Having decided to have a bit of a play, I decided to refresh my Surface 2 (the joy of RT...refreshes don't mean hours of reinstalling x86 apps lol).

After the refresh completed, I used Windows Update to update my Surface 2 and since then my sound is back to the louder, albeit tinny'ish, sound but what is interesting is the driver version for the Tegra Audio device...this isn't updating.

Windows Update isn't finding an update for this device, so I'm obviously not now experiencing the audio enhancements pop-up issue, but I'm wondering if Microsoft have now pulled the Audio driver updates whilst they work on the problem with NVidia?

If so, it's a welcome response to an obvious issue, but I just wish there wasn't so much secrecy over this issue. I may be completely wrong, but my gut just tells me that Microsoft have been taking various actions to try and stop the outcry over the sound issues, but they've been doing it without actually saying there's an issue and the only time users are realising something has happened/changed is when a someone gets another issue.

If I was paranoid, I'd imagine a conversation happened along the lines of:

Person 1 "There's a real problem with the Audio Drivers and the forums are full of people complaining"

Person 2 "Secretly push an update that will cause the Audio Enhancements to fail and give the user a warning and then pull the driver updates from Windows Update"

Person 1 "Why?"

Person 2 "Because that way, everyone will contact support, who will walk them through a refresh and then when they update, they'll not get the even worse drivers and they'll be happier"

Person 1 "Ooooo, sneaky!"

Again...only a paranoid crazy person would suspect the above ;)

me too.... I have the volume all the way up, and I can barely hear it. Ugh!

I restart after I uninstall the device and the codec with deletion. I would try doing that to the 8/24(my min is 8/14?) do the restart, then install the 8/24 device driver then codec, then no restart, try the 10/13 device then codec... that's what I do...

When you uninstall doe it not install automatically on restart? Mine requires the manual install.