Surface 2 Speaker/Sound Problems

Hi guys,

I bought a surface anout 2 weeks ago. Started experiencing problems with sound levels on the speakers. The level dropped pretty low a few days ago. Difficult to hear anyrhing unless the room is comp,etely silent. I get a message from the tablet saying that the enhancements are causing the problem and can be turned off to stop the problem. I didn't but...

What I did was to refresh the tablet following instructions from tips.

When it re-started the loud clear tok tok of the typing returned. Seems like the volume is ok now (for now?)

Would also like to add that I first had trouble when I plugged in external speakers into the headphone jack. I think that's when the issue started and just got worse. At that time I was using youtube. Yhen after that youtube just went naywire and would not respond and started flickering. That also coincided with the speaker issue.

Since then I stopped using external speakers.

I will try youtube again later and see what happens.

I restart after I uninstall the device and the codec with deletion. I would try doing that to the 8/24(my min is 8/14?) do the restart, then install the 8/24 device driver then codec, then no restart, try the 10/13 device then codec... that's what I do...

When you uninstall doe it not install automatically on restart? Mine requires the manual install.

I did everything in the way you said and I could not get it pass the 8/24. Every time I uninstall that one I can't install anything else.

It could be because I uninstalled all the Audio codecs at one point... I didn't notice too much difference between the 8/14 and 10/23 drivers in terms of sound so it's probably not that big of a deal if you have either of those. Now if you were stuck with the 10/27 drivers that would be a huge problem because that's where enhanced audio broke.

Microsoft may have put out the 10/27 to get everyone to try and go back to the 8/14 drivers since people seem to be reset/refreshing and then not able to get back to 10/23... and maybe once you reset or refresh the 10/23 drivers are no longer available... just a thought

I commented on the other surface comments board that deal with sound problems. Maybe the lower volume is Microsoft's fix for the longer battery life, I hope they don't dim the screen next.

I do like my surface 2, a month ago, but now, it's difficult to hear anything and the fixes seem to be causing more problems (after my recent upgrade, my video to winked out and came back pixelated- a power cycle appears to fix this).

I restart after I uninstall the device and the codec with deletion. I would try doing that to the 8/24(my min is 8/14?) do the restart, then install the 8/24 device driver then codec, then no restart, try the 10/13 device then codec... that's what I do...

When you uninstall doe it not install automatically on restart? Mine requires the manual install.

8/14 sorry

I restart after I uninstall the device and the codec with deletion. I would try doing that to the 8/24(my min is 8/14?) do the restart, then install the 8/24 device driver then codec, then no restart, try the 10/13 device then codec... that's what I do...

When you uninstall doe it not install automatically on restart? Mine requires the manual install.

I did everything in the way you said and I could not get it pass the 8/24. Every time I uninstall that one I can't install anything else.