Surface 2 Speaker/Sound Problems

Anonymous
2013-10-23T17:22:07+00:00

I just purchased two new Surface 2's and I am noticing a significant reduction in volume from the speakers compared to my old Surface RT.  The speakers also lack any kind of bass.  They are very "tinny" and shallow sounding.  When using headphones, there is plenty of bass sound and the volume level is not an issue.

I am also experienceing a significant amount of sound crackling (from the speakers and attached headphones) when streaming video from Amazon Instant Video using both the desktop and metro versions of IE.  I do not experience this crackling problem with other sound sources like Xbox music, gaming, or other website streaming video (i.e. YouTube).

Since I was experiencing this on two different Surface 2's, it seems unlikely that this is a hardware issue.  This is most likely a software/driver issue.  Is there anything that I can do to resolve this problem, other than wait for a possible software or firmware update?

Thanks.

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  1. Anonymous
    2015-10-12T02:46:15+00:00

    Date is 10/11/2015.  

    Surface 2 (RT, not pro) - all updates applied (including optional updates).

    The amazon video issue is fixed for me as of this evening - I went into the IE settings and turned off "Do not track" under "privacy".  The updates alone did not fix the issue - but for some reason this extra tweak did.

    Under the settings on the Amazon site I have checked the "silverlight" option as the preferred player.

    working now very well.

    XFINITY on demand seems to be working pretty well too, but the ads are often black (w sound).  

    HBO GO still stutters and is un-watchable.

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