Surface 2 Speaker/Sound Problems

Anonymous
2013-10-23T17:22:07+00:00

I just purchased two new Surface 2's and I am noticing a significant reduction in volume from the speakers compared to my old Surface RT.  The speakers also lack any kind of bass.  They are very "tinny" and shallow sounding.  When using headphones, there is plenty of bass sound and the volume level is not an issue.

I am also experienceing a significant amount of sound crackling (from the speakers and attached headphones) when streaming video from Amazon Instant Video using both the desktop and metro versions of IE.  I do not experience this crackling problem with other sound sources like Xbox music, gaming, or other website streaming video (i.e. YouTube).

Since I was experiencing this on two different Surface 2's, it seems unlikely that this is a hardware issue.  This is most likely a software/driver issue.  Is there anything that I can do to resolve this problem, other than wait for a possible software or firmware update?

Thanks.

Surface | Other

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  1. Anonymous
    2013-11-27T03:10:24+00:00

    I restart after I uninstall the device and the codec with deletion. I would try doing that to the 8/24(my min is 8/14?) do the restart, then install the 8/24 device driver then codec, then no restart, try the 10/13 device then codec... that's what I do...

    When you uninstall doe it not install automatically on restart? Mine requires the manual install.

    I did everything in the way you said and I could not get it pass the 8/24. Every time I uninstall that one I can't install anything else.

    It could be because I uninstalled all the Audio codecs at one point... I didn't notice too much difference between the 8/14 and 10/23 drivers in terms of sound so it's probably not that big of a deal if you have either of those. Now if you were stuck with the 10/27 drivers that would be a huge problem because that's where enhanced audio broke.

    Microsoft may have put out the 10/27 to get everyone to try and go back to the 8/14 drivers since people seem to be reset/refreshing and then not able to get back to 10/23... and maybe once you reset or refresh the 10/23 drivers are no longer available... just a thought

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  2. Anonymous
    2013-11-27T02:28:52+00:00

    I commented on the other surface comments board that deal with sound problems. Maybe the lower volume is Microsoft's fix for the longer battery life, I hope they don't dim the screen next.

    I do like my surface 2, a month ago, but now, it's difficult to hear anything and the fixes seem to be causing more problems (after my recent upgrade, my video to winked out and came back pixelated- a power cycle appears to fix this).

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  3. Anonymous
    2013-11-27T01:14:02+00:00

    I restart after I uninstall the device and the codec with deletion. I would try doing that to the 8/24(my min is 8/14?) do the restart, then install the 8/24 device driver then codec, then no restart, try the 10/13 device then codec... that's what I do...

    When you uninstall doe it not install automatically on restart? Mine requires the manual install.

    8/14 sorry

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  4. Anonymous
    2013-11-27T01:08:57+00:00

    I restart after I uninstall the device and the codec with deletion. I would try doing that to the 8/24(my min is 8/14?) do the restart, then install the 8/24 device driver then codec, then no restart, try the 10/13 device then codec... that's what I do...

    When you uninstall doe it not install automatically on restart? Mine requires the manual install.

    I did everything in the way you said and I could not get it pass the 8/24. Every time I uninstall that one I can't install anything else.

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  5. Anonymous
    2013-11-26T21:30:13+00:00

    Agree, there seem to be different issues: I have the issue of low, tinny sound, not crackling/popping. My issue did not exist when I first used my S2, that I bought a month ago, in fact I was even impressed by the spatial sound when playing a Netflix movie. Since I used mostly my headphones, I did not discover the issue until recently. The low tinny sound issue is not related to applications: movies, music all the same issue. I cannot decide on hardware or software. Many software updates are done in the background, but there must also be some "switch" sensing the difference between sound setting for headphone or speakers. (Strange: while I am typing this on my touch cover I seem to hear only sound from the right speaker, and sometimes it is lacking. I remember reading that in this thread as well.)

    I will continue to follow this thread: if it is software, it will get solved, if it is hardware, no use exchanging until the hardware is improved.

    I am too happy with my S2 until now and I do not want to return it,..... yet.

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