Surface 2 Speaker/Sound Problems

Anonymous
2013-10-23T17:22:07+00:00

I just purchased two new Surface 2's and I am noticing a significant reduction in volume from the speakers compared to my old Surface RT.  The speakers also lack any kind of bass.  They are very "tinny" and shallow sounding.  When using headphones, there is plenty of bass sound and the volume level is not an issue.

I am also experienceing a significant amount of sound crackling (from the speakers and attached headphones) when streaming video from Amazon Instant Video using both the desktop and metro versions of IE.  I do not experience this crackling problem with other sound sources like Xbox music, gaming, or other website streaming video (i.e. YouTube).

Since I was experiencing this on two different Surface 2's, it seems unlikely that this is a hardware issue.  This is most likely a software/driver issue.  Is there anything that I can do to resolve this problem, other than wait for a possible software or firmware update?

Thanks.

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  1. Anonymous
    2013-11-26T06:11:04+00:00

    Hmmm.... the only difference could be that I am from Germany. I don't know if the numbering is different over the countries.

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  2. Anonymous
    2013-11-26T04:49:41+00:00

    I habe the same problem. In my case it looks like the following...

    • Latest driver "NVIDIA Tegra Audio", version 9.17.13.2757
    • Deactivate  "Signalverbesserung / Signal correction" on both, headphone and speaker, otherwise no sound will work
    • The sound on my is headphones is OK and loud enough
    • The sound via my speaker is very (too) quite

    I'm sooo confused.... my surface will not update passed 9.17.13.2674 ??? I don't understand...I refreshed... same thing...hrmmmmmmmm

    You aren't alone.

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  3. Anonymous
    2013-11-26T04:49:23+00:00

    I have 3 versions available for the NVIDIA Tegra Audio:

    9.17.13.2674 [8/14/2013] - Starting Driver

    9.17.13.2752 [10/13/2013] - Loud sound, quality not good depending what you listen to. Requires update from Windows Update

    9.17.13.2757 - [10/23/2013] - Forces enhanced sound off. Best quality. About half volume of previous driver. Required Windows Update - System Hardware Update 11/12/2013

    Every time I uninstall the devices, I get the first two available and the 11/12 hardware update becomes available. Personally I am going to go back to the 2752 version because I prefer the volume over the minor sound quality improvement for what I listen to. I will try the next update and see what happens.

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  4. Anonymous
    2013-11-26T03:23:28+00:00

    I habe the same problem. In my case it looks like the following...

    • Latest driver "NVIDIA Tegra Audio", version 9.17.13.2757
    • Deactivate  "Signalverbesserung / Signal correction" on both, headphone and speaker, otherwise no sound will work
    • The sound on my is headphones is OK and loud enough
    • The sound via my speaker is very (too) quite

    I'm sooo confused.... my surface will not update passed 9.17.13.2674 ??? I don't understand...I refreshed... same thing...hrmmmmmmmm

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  5. Anonymous
    2013-11-26T01:48:00+00:00

    ...Once the update is complete you will be able to edit the bass/treble settings via the sound control panel...

    Neat... Would you post a screenshot of these settings?

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