Surface 2 Speaker/Sound Problems

Anonymous
2013-10-23T17:22:07+00:00

I just purchased two new Surface 2's and I am noticing a significant reduction in volume from the speakers compared to my old Surface RT.  The speakers also lack any kind of bass.  They are very "tinny" and shallow sounding.  When using headphones, there is plenty of bass sound and the volume level is not an issue.

I am also experienceing a significant amount of sound crackling (from the speakers and attached headphones) when streaming video from Amazon Instant Video using both the desktop and metro versions of IE.  I do not experience this crackling problem with other sound sources like Xbox music, gaming, or other website streaming video (i.e. YouTube).

Since I was experiencing this on two different Surface 2's, it seems unlikely that this is a hardware issue.  This is most likely a software/driver issue.  Is there anything that I can do to resolve this problem, other than wait for a possible software or firmware update?

Thanks.

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  1. Anonymous
    2013-11-25T01:27:47+00:00

    The thing that leaves one scratching their heads, wouldn't Microsoft test the new drivers before releasing them?  This is getting extremely frustrating.

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  2. Anonymous
    2013-11-25T01:00:11+00:00

    I had to swap my Surface 2 because of sleep of death, it also had the sound issue. This was caused after an update.

    My new surface couldn't play mp4 videos, had to refresh the software. Everything worked afterwards, video and no sound problems. Even after applying all of the updates.

    Definitely think a refresh may solve this issue. Not really an acceptable solution, and no acknowledgment from Microsoft.

    If this is the experience from software and hardware from the same people, it is disappointing.

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  4. Anonymous
    2013-11-25T00:22:16+00:00

    I rolled back the NVIDIA Tegra Audio driver and the problem isn't solved.  Please come up with a solution!  The volume is rediculously low!

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  5. Anonymous
    2013-11-24T20:08:55+00:00

    I just had the low volume problem.  I rolled back my NVIDIA Tegra audio driver and that seems to have fixed it. 

    Same thing worked for me too. I hope someone at Microsoft is feeling at least a little embarrassed.

    Bye.

    Well, I can tell you for sure how they are feeling... confused. When you roll back you end using the driver version that I'm using and I still have the issue.

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