If I get a replacement, will my desktop files (ik programs are irrelevant), but stuff that's not autosynced with metro... like my downloaded pics and music files from internet?
Move all those files to your microSD.
Surface 2 Speaker/Sound Problems
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Anonymous
I just purchased two new Surface 2's and I am noticing a significant reduction in volume from the speakers compared to my old Surface RT. The speakers also lack any kind of bass. They are very "tinny" and shallow sounding. When using headphones, there is plenty of bass sound and the volume level is not an issue.
I am also experienceing a significant amount of sound crackling (from the speakers and attached headphones) when streaming video from Amazon Instant Video using both the desktop and metro versions of IE. I do not experience this crackling problem with other sound sources like Xbox music, gaming, or other website streaming video (i.e. YouTube).
Since I was experiencing this on two different Surface 2's, it seems unlikely that this is a hardware issue. This is most likely a software/driver issue. Is there anything that I can do to resolve this problem, other than wait for a possible software or firmware update?
Thanks.
Surface | Other
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
336 answers
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Anonymous
2013-11-20T23:37:17+00:00 -
Anonymous
2013-11-20T17:02:17+00:00 If I get a replacement, will my desktop files (ik programs are irrelevant), but stuff that's not autosynced with metro... like my downloaded pics and music files from internet?
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Anonymous
2013-11-20T16:04:04+00:00 Can someone please post a solution to this or post a link where I can get in touch with Microsoft. I've been firmly attached to my new Surface 2 over the last month since I bought it, and couldn't live without it.
Now, suddenly, it sounds like the speakers have randomly blown. Music sounded great this morning. Then I take it to a coffee shop over lunch, come back, and everything is distorted. The first thing I noticed was the camera was on when I took it out of its sleeve. Programs seemed laggy. Then when I went to play some music, the speakers were terrible. I've uninstalled a bunch of updates, but nothing works. I'm devastated.
It's not just music, it's videos, and everything. Even key presses sound warped and tinny. Please can someone post a solution??
Was the back a bit hot? I have the feeling the speakers die due to some heat melting down something... It's just an idea.
The surface support page http://www.microsoft.com/surface/en-us/support
Don't be afraid to just have MS send you a new one --they are very good about it and from the sound of it, I had a similar problem and traded it right in no problem. your issues sound like much more that the tinny, sound and crackling during Amazon Prime and XBOX music that is plaguing many of us (that probably is a driver issue.)
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Anonymous
2013-11-20T15:27:58+00:00 Can someone please post a solution to this or post a link where I can get in touch with Microsoft. I've been firmly attached to my new Surface 2 over the last month since I bought it, and couldn't live without it.
Now, suddenly, it sounds like the speakers have randomly blown. Music sounded great this morning. Then I take it to a coffee shop over lunch, come back, and everything is distorted. The first thing I noticed was the camera was on when I took it out of its sleeve. Programs seemed laggy. Then when I went to play some music, the speakers were terrible. I've uninstalled a bunch of updates, but nothing works. I'm devastated.
It's not just music, it's videos, and everything. Even key presses sound warped and tinny. Please can someone post a solution??
Was the back a bit hot? I have the feeling the speakers die due to some heat melting down something... It's just an idea.
The surface support page http://www.microsoft.com/surface/en-us/support
That is what happened to me. I hadn't made the heat correlation though, but my surface was very hot the night before the sound died. good catch.
I registered my surface with support.microsoft.com and then went through the support chat to get a return authorization. They have an advanced return option where they send you a new device and you send the damaged one back after receiving the new one. You will need to guarantee with a credit card for advanced replacement.
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Anonymous
2013-11-20T15:21:56+00:00 Can someone please post a solution to this or post a link where I can get in touch with Microsoft. I've been firmly attached to my new Surface 2 over the last month since I bought it, and couldn't live without it.
Now, suddenly, it sounds like the speakers have randomly blown. Music sounded great this morning. Then I take it to a coffee shop over lunch, come back, and everything is distorted. The first thing I noticed was the camera was on when I took it out of its sleeve. Programs seemed laggy. Then when I went to play some music, the speakers were terrible. I've uninstalled a bunch of updates, but nothing works. I'm devastated.
It's not just music, it's videos, and everything. Even key presses sound warped and tinny. Please can someone post a solution??
Was the back a bit hot? I have the feeling the speakers die due to some heat melting down something... It's just an idea.
The surface support page http://www.microsoft.com/surface/en-us/support