Surface 2 Speaker/Sound Problems

Anonymous
2013-10-23T17:22:07+00:00

I just purchased two new Surface 2's and I am noticing a significant reduction in volume from the speakers compared to my old Surface RT.  The speakers also lack any kind of bass.  They are very "tinny" and shallow sounding.  When using headphones, there is plenty of bass sound and the volume level is not an issue.

I am also experienceing a significant amount of sound crackling (from the speakers and attached headphones) when streaming video from Amazon Instant Video using both the desktop and metro versions of IE.  I do not experience this crackling problem with other sound sources like Xbox music, gaming, or other website streaming video (i.e. YouTube).

Since I was experiencing this on two different Surface 2's, it seems unlikely that this is a hardware issue.  This is most likely a software/driver issue.  Is there anything that I can do to resolve this problem, other than wait for a possible software or firmware update?

Thanks.

Surface | Other

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  1. Anonymous
    2013-11-20T10:55:40+00:00

    Did you send it back to Microsoft or return to store?

    Send back. No stores in the UK

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  2. Anonymous
    2013-11-20T10:35:33+00:00

    Did you send it back to Microsoft or return to store?

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  3. Anonymous
    2013-11-20T08:45:47+00:00

    Guys, my replacement arrived yesterday and after installing all updates sound still is amazing. I now need to send my 'broken sound' Surface back to Microsoft and I did a full format to delete all my stuff, and after the format sound is still bad.

    I don't think this is a software issue and a replacement will be the only solution. I'm not saying get one now, if you are ok to wait then do so, you still have like 11 months of warranty.

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  4. Anonymous
    2013-11-20T02:34:22+00:00

    Looks like Winbeta wrote an article about this issue. Check it out HERE

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  5. Anonymous
    2013-11-20T00:32:29+00:00

    Unfortunately I to have the crackling sound issue. Must be a software issue. Please Microsoft, respond to this and issue a fix. Otherwise I love this tablet 😉

    There is a new driver available. Open device manager, locate the NVidia sound driver, right click and select update driver online.

    Nope that still doesn't solve it. I got my surface 2 like 3 days ago so everything is nice and updated. I installed abuncha new updates on it last night as well and I checked the driver just like you said. It's up to date. The only thing that solves it for me is to turn of the the "Enhance Audio" thing in the speaker properties

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