Surface Pro 3 High CPU load when idle, high system cpu load

Anonymous
2014-07-22T12:13:28+00:00

Has anyone else noticed that coming out of sleep or herniate results in unwarranted high cpu load from system interrupts? 

I have all the latest firmware and updates loaded. But using sleep even sometimes a cold boot I get this issue.

How can I fix this please. Its killing my battery life.

Surface | Surface Pro | Performance and maintenance

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Anonymous
2014-07-19T23:25:46+00:00

Hi jiachengguo,

Thank you for reaching out to the Microsoft Community! Sorry to know that you are facing battery issues with your new Surface Pro 3. I can see how concerning this is to you, so please know we will do our best to help and guide you in the right direction!

In order to better assist you, I will need to gather a few more details:

  • Have you made any changes to the power settings? And if so, what exact changes have you made?
  • Do you have any startup or background apps running?
  • Do you have a micro SD card inserted or any accessories and Bluetooth devices connected? If so, please disconnect or remove any external accessories and test it again.
  • Have you restarted the Surface and then set it to sleep after the restart? If not, please do so as well.
  • Have you tried resetting the power settings back to the default settings? If you haven't, here is how:
  1. From Desktop, swipe in from the right edge of the screen and open the Charms menu
  2. Select Settings
  3. Select Control Panel
  4. Select Power options
  5. Select Change plan settings
  6. Select Restore default settings for this plan
  7. Select Yes
  8. Restart your Surface

Additionally, for further reference, all available battery information and tips on how to make it last longer, can be found in the next support article that applies for Surface Pro 2 and Pro 3:

We hope this information proves useful. Please keep us posted!

We are here to help!

Best Wishes,

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Anonymous
2014-07-19T17:43:11+00:00

Oh!! I just checked it again as I wanted to make a screenshot and now it's working! I don't know what changed. The only thing I did was that I originally enabled Hyper-V but when it started interfering with my WiFi connectivity I disabled it again, so maybe that's what was necessary.. I used to have constant high "System Interrupts" process running, but disabling one by one I found out that an Adobe startup process was causing it, so I disabled it and it seems to have fixed the issue. Either way, thanks for your responses!

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Anonymous
2014-07-19T02:11:55+00:00

Dear Clare,

No, this is not what I was asking. Please refer to the original question.

Perhaps you may have something running in the background.

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  1. Anonymous
    2014-07-22T22:31:33+00:00

    Hi jiachengguo,

    Thank you for your prompt reply!

    If you have reset the power settings back to default, if all background tasks and apps are turned off, if all accessories have been removed and if you have restarted your Surface, and the problem persists, we suggest your perform a Refresh/Reset.

    Below you will find the support article with details instructions on how to perform a Refresh:

    If after Refreshing your Surface the problem persists, we suggest you contact Technical Support by visiting our Self Service Center here or by contacting Support **here**.

    We hope this information is useful! Please keep us posted!

    We are always here to help!

    Best Wishes,

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  2. Anonymous
    2014-07-24T15:15:47+00:00

    Hi Chris,

    Thank you very much for reaching out to the Surface Community! I appreciate you taking the time to contact us to express your concerns. According to the picture, it does seem that System interrupts are taking up a lot of space - I will try my best to resolve the issue for you.

    • Do you have any accessories attached to the device, namely a Cover or a microSD card? Does it make a difference if they are all taken off?
    • I understand that the problems mostly occurs when waking from sleep. Is there a noticeable difference between waking up from sleep and turning on from a complete shut down?

    Let me know!

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