Surface Pro 3 High CPU load when idle, high system cpu load

Anonymous

Has anyone else noticed that coming out of sleep or herniate results in unwarranted high cpu load from system interrupts?

I have all the latest firmware and updates loaded. But using sleep even sometimes a cold boot I get this issue.

How can I fix this please. Its killing my battery life.

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Anonymous

Hi jiachengguo,

Thank you for reaching out to the Microsoft Community! Sorry to know that you are facing battery issues with your new Surface Pro 3. I can see how concerning this is to you, so please know we will do our best to help and guide you in the right direction!

In order to better assist you, I will need to gather a few more details:

Have you made any changes to the power settings? And if so, what exact changes have you made?
Do you have any startup or background apps running?
Do you have a micro SD card inserted or any accessories and Bluetooth devices connected? If so, please disconnect or remove any external accessories and test it again.
Have you restarted the Surface and then set it to sleep after the restart? If not, please do so as well.
Have you tried resetting the power settings back to the default settings? If you haven't, here is how:

From Desktop, swipe in from the right edge of the screen and open the Charms menu
Select Settings
Select Control Panel
Select Power options
Select Change plan settings
Select Restore default settings for this plan
Select Yes
Restart your Surface

Additionally, for further reference, all available battery information and tips on how to make it last longer, can be found in the next support article that applies for Surface Pro 2 and Pro 3:

Surface Pro battery and power

We hope this information proves useful. Please keep us posted!

We are here to help!

Best Wishes,

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Anonymous

Oh!! I just checked it again as I wanted to make a screenshot and now it's working! I don't know what changed. The only thing I did was that I originally enabled Hyper-V but when it started interfering with my WiFi connectivity I disabled it again, so maybe that's what was necessary.. I used to have constant high "System Interrupts" process running, but disabling one by one I found out that an Adobe startup process was causing it, so I disabled it and it seems to have fixed the issue. Either way, thanks for your responses!

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Anonymous

Dear Clare,

No, this is not what I was asking. Please refer to the original question.

Perhaps you may have something running in the background.

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198 additional answers

Anonymous

2014-11-26T22:49:33+00:00

Spoke with the Microsoft on-line support about that issue. That said that they are not aware (!) of this problem. It's a shame! Half a year and there is still no fix!

M$ are trying to ignore the issue is even there. Custom support just gave me the usual "Do a full reset/restore of the system, re-download updates blah blah" time after time. It's absolutely shocking how they are handing this MAJOR this issue.

I started this thread and I found the solution which I recommend to everyone, it's quite simple to:

I sold my SP3 on eBay, problem solved - No more CPU high idle and will not buy other Surface ever again!
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Anonymous

2014-11-30T09:36:57+00:00

Lufthansa and Austrian Airlines are planning to use 5000 Surface pro 3 for their pilots.

Scenario:

After booting the suface the pilot will feel the surface getting hot. He decides to reboot. It will take 3 minutes. Not very much time? 5000 pilots are using Surface pro 3: 5000 times 3 minutes rebooting are 250 hours waiting time for the passengers.

GOOD LUCK Lufthansa and Austrian Airlines!
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