Surface Pro 3 High CPU load when idle, high system cpu load

Anonymous

Has anyone else noticed that coming out of sleep or herniate results in unwarranted high cpu load from system interrupts?

I have all the latest firmware and updates loaded. But using sleep even sometimes a cold boot I get this issue.

How can I fix this please. Its killing my battery life.

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Anonymous

Hi jiachengguo,

Thank you for reaching out to the Microsoft Community! Sorry to know that you are facing battery issues with your new Surface Pro 3. I can see how concerning this is to you, so please know we will do our best to help and guide you in the right direction!

In order to better assist you, I will need to gather a few more details:

Have you made any changes to the power settings? And if so, what exact changes have you made?
Do you have any startup or background apps running?
Do you have a micro SD card inserted or any accessories and Bluetooth devices connected? If so, please disconnect or remove any external accessories and test it again.
Have you restarted the Surface and then set it to sleep after the restart? If not, please do so as well.
Have you tried resetting the power settings back to the default settings? If you haven't, here is how:

From Desktop, swipe in from the right edge of the screen and open the Charms menu
Select Settings
Select Control Panel
Select Power options
Select Change plan settings
Select Restore default settings for this plan
Select Yes
Restart your Surface

Additionally, for further reference, all available battery information and tips on how to make it last longer, can be found in the next support article that applies for Surface Pro 2 and Pro 3:

Surface Pro battery and power

We hope this information proves useful. Please keep us posted!

We are here to help!

Best Wishes,

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Anonymous

Oh!! I just checked it again as I wanted to make a screenshot and now it's working! I don't know what changed. The only thing I did was that I originally enabled Hyper-V but when it started interfering with my WiFi connectivity I disabled it again, so maybe that's what was necessary.. I used to have constant high "System Interrupts" process running, but disabling one by one I found out that an Adobe startup process was causing it, so I disabled it and it seems to have fixed the issue. Either way, thanks for your responses!

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Anonymous

Dear Clare,

No, this is not what I was asking. Please refer to the original question.

Perhaps you may have something running in the background.

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198 additional answers

Anonymous

2014-09-06T04:17:16+00:00

I have an SP3 i7 256GB. I put it to sleep at the end of the day (5pm), unplugged it (fully charged) and bought it home. At home I took it out of the bag, confirmed it was a sleep, but noticed it was slightly warm in that upper right corner. I used it for ~2 minutes to check urban spoon and then closed it (to sleep) while I took the family to dinner. At 9pm I noticed it was still warm but indeed still asleep, when I opened it up. The battery is down to 60%. I double checked that the settings say it's supposed to go to sleep and the screen was at least off every time I checked it.

This is VERY frustrating. I recognize that there's a lot of RAM being used ~4GB but Windows doesn't want me to control this. I do have one file open with PPT, but my 6-year-old Dell M1330 has no trouble keeping it's 4GB charged for long periods of time. Also, there was at least a 3-hour stint where the SP3 should have gone into a deeper hibernation, right?

Is this a common problem? Thanks for your help! (FYI, I'm up to date on my Windows Updates, and I haven't played around with the power settings at all.)
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Anonymous

2014-09-06T05:16:54+00:00

Looking a little closer, at the processes taking up the CPU, I see that essentially "System" and "System Interrupts" are constantly taking up an average of 20% of the processor (swings from 10-30%). I feel like I've read about these processes being a problem on the SP3. What are people doing? More importantly, what is MS doing about this? Could it be doing this while it's supposed to be asleep?

I'll now add that I tried shutting down and then restarting, but it went right back to the 20% usage by the same two processes. I then went into airplane mode and the processes WENT AWAY!! I switched Airplane mode off and it stayed at 0-1% idle. Ugh WiFi... I guess MS is about to send out another patch?
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