Surface Pro 9 lagging after sleep but only until power supply is conected

Anonymous
2024-02-08T07:57:04+00:00

Hi,

I have a MS Surface Pro 9 and after waking up from sleep the screen is always sluggish (i.e. the mouse moves aren't fluid). However, as soon as I plug the power supply the lag goes away and is away even when I unplug it.

I've done a diagnostics but couldn't find anything.

Any ideas what could be the root of this problem? I don't have anything ressources intensive that is running.

Thanks,

ioan

Surface | Surface Pro | Performance and maintenance

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Anonymous
2024-03-19T19:16:03+00:00

Updated April 26, 2024

Thank you for reporting the issue. A fix is now available through Windows Update. For more information about updates for your Surface device, please see Surface Pro 9 update history.

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  1. Anonymous
    2024-04-18T11:31:14+00:00

    I have the same problem, also I noticed that it happens mostly if some programs were opened before it falls asleep (file explorer, OneNote, or web browser.... doesn't matter what) and after waking up the device quit often it helps to close those programs. In 10 seconds it's getting good and you can start them again and use, until the next sleep session.

    Waiting for the solution and update from Microsoft

    My device:

    Surface pro 9

    Intel core i7

    16 Gb RAM

    256 Gb SSD

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  2. Anonymous
    2024-04-20T10:13:07+00:00

    So unsure if the update has been released yet, however im still having this issue.

    Every time the computer goes to sleep by either pushing the power button, “closing the lid” , or just straight up going to sleep. It has gotten very laggy and very frustrated to the point of me wanting to return the device as it’s causing major issues to my work flow. I bought this device due to how small and compact it is and it has every feature on it.

    It has been doing this ever since it came out of the box.

    Specs:

    Intel i7 w/ Integrated Graphics

    32GBs of Ram

    1TB of Storage

    Edit: I’ll try the dynamic and see if that helps it and I’ll keep y’all posted.

    EDIT2: So I’ve set it to dynamic and it seems to be happy. I’ve put the computer to sleep many different ways and it seems to all come back normal. It seems that the device wants to run 120hz 24/7.

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  3. Anonymous
    2024-04-20T10:26:38+00:00

    I am not sure what is the 'correct' fix, BUT I suspect you will have success as I have with the following:

    Solution 1:

    Settings > System > Display > Advanced Display > Choose a refresh rate > Dynamic (60 Hz or 120 Hz)

    The emboldened section was previously "60 Hz" for me. This resolved the issue when running on battery.

    Solution 2:

    IF it does not resolve the issue, then another suggestion was "Windows+Ctrl+Shift+B" every time your computer awakes from sleep, which is quite tedious, but it is available.

    Solution 3:

    The third option, also not a viable option for me, is to keep it plugged into the power.

    Hope this helps. #1 worked for me after #3 proved to be too tedious, so I know your frustration.

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  4. Anonymous
    2024-04-20T10:27:50+00:00

    Set your refresh rate to dynamic and it should solve the issue for now.

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