Surface Pro 9 lagging after sleep but only until power supply is conected

Anonymous
2024-02-08T07:57:04+00:00

Hi,

I have a MS Surface Pro 9 and after waking up from sleep the screen is always sluggish (i.e. the mouse moves aren't fluid). However, as soon as I plug the power supply the lag goes away and is away even when I unplug it.

I've done a diagnostics but couldn't find anything.

Any ideas what could be the root of this problem? I don't have anything ressources intensive that is running.

Thanks,

ioan

Surface | Surface Pro | Performance and maintenance

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Anonymous
2024-03-19T19:16:03+00:00

Updated April 26, 2024

Thank you for reporting the issue. A fix is now available through Windows Update. For more information about updates for your Surface device, please see Surface Pro 9 update history.

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  1. Anonymous
    2024-03-29T01:36:56+00:00

    I bought 2 Surface Pro 9s'. Both are i7 16GB 256GBSS models. I have not noticed this on her machine but mine does it all the time. I thought it was windows and did a refresh twice.

    Now I know I have this issue and CONTROL/SHIFT/Win + B does refresh the graphics driver and correct restore its response.

    Shouldn't have to do that. Not sure if a hardware thing or firmware/driver thing. But it's a horrible experience.

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  2. Anonymous
    2024-03-29T11:19:22+00:00

    This temporary work around worked for me.

    Thanks

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  3. Anonymous
    2024-03-29T15:06:32+00:00

    It's shameful for Microsoft. I want to return mine if I don't get exact instructions on how to fix it.

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  4. Anonymous
    2024-04-02T01:22:35+00:00

    I have the same issue: laptop lags when I open it after being on sleep. I bought this laptop only a month ago and it has been an issue ever since starting it up. When buying a laptop of this high price I expect it to be working properly so this is very frustrating. Hope this issue gets fixed soon otherwise I will look into returning this laptop.

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