Surface Pro 9 lagging after sleep but only until power supply is conected

Anonymous
2024-02-08T07:57:04+00:00

Hi,

I have a MS Surface Pro 9 and after waking up from sleep the screen is always sluggish (i.e. the mouse moves aren't fluid). However, as soon as I plug the power supply the lag goes away and is away even when I unplug it.

I've done a diagnostics but couldn't find anything.

Any ideas what could be the root of this problem? I don't have anything ressources intensive that is running.

Thanks,

ioan

Surface | Surface Pro | Performance and maintenance

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Anonymous
2024-03-19T19:16:03+00:00

Updated April 26, 2024

Thank you for reporting the issue. A fix is now available through Windows Update. For more information about updates for your Surface device, please see Surface Pro 9 update history.

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  1. Anonymous
    2024-03-25T17:31:19+00:00

    I had the same issue. Someone on reddit pointed out a workaround that works for me!

    Windows + Ctrl + Shift + B

    Your device should make a beep sound, I think this shortcut reloads the graphics driver or something. Anyways, it works!!

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  2. Anonymous
    2024-03-25T19:12:16+00:00

    Same issue. Replying to help prioritization.

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  3. Anonymous
    2024-03-28T13:13:17+00:00

    Posted March 19, 2024

    Thank you for reporting the issue. We are testing a fix that will be released as soon as it passes the quality testing. When the fix is released, it will be made available through Windows Update. While we acknowledge that it is not always possible, you could mitigate the issue by keeping your device plugged into the power supply.

    Marking as "Answered" for now to raise visibility.

    Sorry, I cannot belive, that I have Surface Book 3 for more than 2,000 dollars and after waking up it has brutal lags. This is Microsoft product which is not able to work properly with another Microsoft product. The issue exist more than 1 year and you are still testing. Unbelivable. When the fix will be done. Give us a date please. Not just: "We are hardly work on it." Because I dont think so. So when is it going to be fixed?

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  4. Anonymous
    2024-03-28T14:36:52+00:00

    Will help ?

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