Surface Pro 9 lagging after sleep but only until power supply is conected

Anonymous
2024-02-08T07:57:04+00:00

Hi,

I have a MS Surface Pro 9 and after waking up from sleep the screen is always sluggish (i.e. the mouse moves aren't fluid). However, as soon as I plug the power supply the lag goes away and is away even when I unplug it.

I've done a diagnostics but couldn't find anything.

Any ideas what could be the root of this problem? I don't have anything ressources intensive that is running.

Thanks,

ioan

Surface | Surface Pro | Performance and maintenance

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Anonymous
2024-03-19T19:16:03+00:00

Updated April 26, 2024

Thank you for reporting the issue. A fix is now available through Windows Update. For more information about updates for your Surface device, please see Surface Pro 9 update history.

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  1. Anonymous
    2024-03-04T02:37:56+00:00

    I have the exact same problem. Definitely, a bad firmware update. Microsoft please fix.

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  2. Anonymous
    2024-03-03T18:48:12+00:00

    Hello-

    I have the same issue. However the work around for me was changing what happens when the lid (keyboard) closes. I switched it to go to hibernate rather than sleep. Also switched the power button to hibernate as well. Haven't had an issue yet.

    Hope this helps

    -B

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  3. Anonymous
    2024-03-03T11:48:29+00:00

    Exact same problem here, definetly since the latest frimware update. No solutions found. Please fix it, it's been almost 3 weeks...

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  4. Anonymous
    2024-03-01T11:01:19+00:00

    Try this:

    Ctrl+Win+Shift+B - If it works for you

    Try that: On "Inter Graphic Command..."
    Turn off "Panel Self Refresh"
    Image

    Both the two methods work for me. The second one can even solve the problem for ever. Thank you!

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