Surface Pro 9 lagging after sleep but only until power supply is conected

Anonymous
2024-02-08T07:57:04+00:00

Hi,

I have a MS Surface Pro 9 and after waking up from sleep the screen is always sluggish (i.e. the mouse moves aren't fluid). However, as soon as I plug the power supply the lag goes away and is away even when I unplug it.

I've done a diagnostics but couldn't find anything.

Any ideas what could be the root of this problem? I don't have anything ressources intensive that is running.

Thanks,

ioan

Surface | Surface Pro | Performance and maintenance

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Anonymous
2024-03-19T19:16:03+00:00

Updated April 26, 2024

Thank you for reporting the issue. A fix is now available through Windows Update. For more information about updates for your Surface device, please see Surface Pro 9 update history.

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  1. Anonymous
    2024-04-20T17:23:45+00:00

    Yea that’s what I read was to do that. Worked great all day today.

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  2. Anonymous
    2024-04-20T13:23:24+00:00

    Done, and it really helped! I advice to Microsoft Co to make dynamic refresh rate as default setting for all Surface Products.

    To be honest I was thinking about to return the device due to this issue, cause neither me nor in MS Support didn't know how to fix it.

    I am lucky I found this brunch of discussion)

    I really love my Surface Pro and now finally I don't regret buying it

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  3. Anonymous
    2024-04-20T10:27:50+00:00

    Set your refresh rate to dynamic and it should solve the issue for now.

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  4. Anonymous
    2024-04-20T10:26:38+00:00

    I am not sure what is the 'correct' fix, BUT I suspect you will have success as I have with the following:

    Solution 1:

    Settings > System > Display > Advanced Display > Choose a refresh rate > Dynamic (60 Hz or 120 Hz)

    The emboldened section was previously "60 Hz" for me. This resolved the issue when running on battery.

    Solution 2:

    IF it does not resolve the issue, then another suggestion was "Windows+Ctrl+Shift+B" every time your computer awakes from sleep, which is quite tedious, but it is available.

    Solution 3:

    The third option, also not a viable option for me, is to keep it plugged into the power.

    Hope this helps. #1 worked for me after #3 proved to be too tedious, so I know your frustration.

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