Surface Pro 9 lagging after sleep but only until power supply is conected

Anonymous
2024-02-08T07:57:04+00:00

Hi,

I have a MS Surface Pro 9 and after waking up from sleep the screen is always sluggish (i.e. the mouse moves aren't fluid). However, as soon as I plug the power supply the lag goes away and is away even when I unplug it.

I've done a diagnostics but couldn't find anything.

Any ideas what could be the root of this problem? I don't have anything ressources intensive that is running.

Thanks,

ioan

Surface | Surface Pro | Performance and maintenance

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Anonymous
2024-03-19T19:16:03+00:00

Updated April 26, 2024

Thank you for reporting the issue. A fix is now available through Windows Update. For more information about updates for your Surface device, please see Surface Pro 9 update history.

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  1. Anonymous
    2024-05-21T16:28:08+00:00

    Hey Loan,
    If users are still struggling a redditior found a solution.

    https://answers-afd.microsoft.com/static/images/image-not-found.jpgQuote from "Select_Window_3115"

    "This also happened to me when I bought the surface pro 9, and this is how I fixed it permanently. Download intel graphics command center from Microsoft Store, and navigate to "System", then navigate to "Power" and turn off "Panel Self Refresh"."

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  2. Anonymous
    2024-05-08T18:38:41+00:00

    Hi,

    I still have this exact issue even after the update - I checked Windows and app updates before posting, and there are no updates waiting, including optional ones or app store updates. Any other ideas?

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  3. Anonymous
    2024-04-28T12:18:54+00:00

    The issue might be due to power management settings. Try updating drivers, adjusting power settings, and disabling power-saving features. If the problem persists, contact Microsoft support or visit a service center.

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  4. Anonymous
    2024-04-28T12:10:59+00:00

    Ahoj,

    Mám MS Surface Pro 9 a po prebudení zo spánku je obrazovka vždy pomalá (tj pohyby myši nie sú plynulé). Akonáhle však pripojím napájací zdroj, oneskorenie zmizne a zmizne, aj keď ho odpojím.

    Ďakujem.

    Slavo

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