Surface Pro 9 lagging after sleep but only until power supply is conected

Anonymous
2024-02-08T07:57:04+00:00

Hi,

I have a MS Surface Pro 9 and after waking up from sleep the screen is always sluggish (i.e. the mouse moves aren't fluid). However, as soon as I plug the power supply the lag goes away and is away even when I unplug it.

I've done a diagnostics but couldn't find anything.

Any ideas what could be the root of this problem? I don't have anything ressources intensive that is running.

Thanks,

ioan

Surface | Surface Pro | Performance and maintenance

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2024-03-19T19:16:03+00:00

Updated April 26, 2024

Thank you for reporting the issue. A fix is now available through Windows Update. For more information about updates for your Surface device, please see Surface Pro 9 update history.

Was this answer helpful?

20+ people found this answer helpful.
0 comments

62 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2024-02-22T00:29:14+00:00

    Nice, thanks for this tip.

    If that keyboard shortcut doesn't open this app for you, like me, you'll need to download it. Search for Intel® Graphics Command Center in the Microsoft Store.

    Was this answer helpful?

    8 people found this answer helpful.
    0 comments
  2. Anonymous
    2024-02-14T21:04:31+00:00

    I have the same issue with a surface pro 9 i5 16Gb. It is very annoying, it makes me want to sell my surface. Please fix ASAP.

    Was this answer helpful?

    7 people found this answer helpful.
    0 comments
  3. Anonymous
    2024-03-25T17:31:19+00:00

    I had the same issue. Someone on reddit pointed out a workaround that works for me!

    Windows + Ctrl + Shift + B

    Your device should make a beep sound, I think this shortcut reloads the graphics driver or something. Anyways, it works!!

    Was this answer helpful?

    5 people found this answer helpful.
    0 comments
  4. Anonymous
    2024-03-01T11:01:19+00:00

    Try this:

    Ctrl+Win+Shift+B - If it works for you

    Try that: On "Inter Graphic Command..."
    Turn off "Panel Self Refresh"
    Image

    Both the two methods work for me. The second one can even solve the problem for ever. Thank you!

    Was this answer helpful?

    5 people found this answer helpful.
    0 comments